Disappointed

I have a contract phone with cellc,i got ****** almost 3 months ago and claimed from insurance. I then had to pay a excess fee to get a new phone from them. They then gave me a "new phone",i had the phone for just a week and then it didnt wana go on . I then had to take the phone in again on the 1st of April to be repaired and still did not get the phone back. How long do i still have to wait