1 reviews | Active since Nov 2015
Disappointed
Good Day
My name is Tracy Malebana ID: ********** 188084
I have an account with CellC, yesterday I called in at the call centre and the lady that helped me was so rude towards me. She was talking down at me just because my account is in errors. I asked relevant questions because I did not understand why CellC did not debit from my account last month. Somehow she made it seem as if it's my fault that CellC failed to debit from my account. Now I have to pay extra money that I haven't planned for.
Dear CellC, please speak to your staff especially the lady I spoke to. I've been a local consumer with CellC but that doesn't mean I have to be treated like I am new in the block. I am so disappointed, I can't wait to finish my contract with Cell C! I don't want to deal with such a service.
How much do I have to buy to cancel my account?
Good afternoon Tracy
It is disappointing to learn that the agent did not conduct herself in a professional manner and did not offer the service as expected.
This will be addressed with the team manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Best regards,
Good afternoon Tracy
It is disappointing to learn that the agent did not conduct herself in a professional manner and did not offer the service as expected.
This will be addressed with the team manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Best regards,
Maropeng has been in contact with you to assist with this matter. He apologized for the unsatisfactory service and advised on a way forward.
Regards
Cell C | PN
Best regards,
Maropeng has been in contact with you to assist with this matter. He apologized for the unsatisfactory service and advised on a way forward.
Regards
Cell C | PN
Best regards,