Disappointed

we took a contract out with Cell C. a blue and white Nano sim card was issues with the phone. about two or three weeks later, the signal kept dropping so when we called the call center, they told us that the sim card we using is not compatible with the phone. we went into the shop like told. stood in a queue for over 20minutes to only be told that we will need to go and BUY our own sim card as the shop doesn't have stock. we will also need to PAY another service provider to cut the sim card for us because the shop doesn't have the machine to cut the sim. we will then also need to PAY for the sim swap???<br> how it is possible that we need to pay for all of this if the shop is the one who gave us a faulty sim card to start off with??? I cannot believe that a service provider can debit your account every month and the minute you need help, its too much of an effort. <br> <br> I had such high hopes for Cell C when I took the contract out but now I am starting to doubt myself.