Disappointed

Hi I app**** for a contract on the 4th of December online and 15th it was with Courier it, I have been calling Cell C doing follow-ups because the tracker was not helping at all and Courierit are not reachable on calls even on emails. I was told by the agents that they were sending emails to Courier it and I was told it will be delivered the follow day or after 2 days.

I called again 3rd of January and I was told parcel was missing and they opened a case and gave me a case number, My thing if it got missing why wasn't I told because I have been calling them almost everyday.

I have been doing a follow-up and the agent last I spoke to said the case was not still resolve and they will call me back, even now nobody called me about feed back, I don't know what to do. While they still investigating what must I do as a customer? how long will it take? I have been waiting for this device for more than a month now.

Whenever I call Call Centre, agents are very helpful however I am disappointed with this service I am getting from Cell C. I need to know what to do? am I getting another phone or what?