Disappointed

Good day <br> <br> Last month I received a letter from cell c stating I took 2 cell phone contracts & they due to debit my account for R706.00 .I called the contact centre immediately as I did not take any contracts or even have an existing contract with any network provider. I was advised to get an affidavit, my ID & email it to cell c I have done that .til date not even a phone or an email to provide feedback .I had to call the legal department myself upon phoning they promised to email me a letter as my information was falsely used. Again til date no response I even went to their store in chatsworth centre where the guy provided me a with false case number thereafter he didn't bother calling me back to have this resolved. I need a letter stating that this has been resolved as well as I want to know where were these contracts taken??? I am the client you cannot expect me follow up constantly with Cell c, You employed people in the respective departments to do their jobs surely that's what they should be doing. Hopefully I will get a response from this