Disappearing data and airtime

<p>On 3 separate occasions I have purchased Cell C airtime and data and the data just disappears and I went to Cell C in Ballito they told me maybe some apps are open in the background as they could not give me any concrete reasoning.</p> <p> </p> <p>The consultant went on the computer and he couldn't determine which apps used the data. How can 3 gigs be gone in 2 days. I bought again same thing happened.</p> <p> </p> <p>Now te Same thing happens with airtime and today I went in to the Ballito branch because the airtime I keep loading simply vanishes before I even get a chance to call. I sat there again and the guy checked again to see what apps could be using the airtime and he gave me no answer. This is a lot of money I'm using and someone needs to answer for this and I demand a refund!</p> <p> All the consultant could do for me was saywe'll do a sim swap, because maybe the card is faulty. If it is why am I being penalized for it, they put it in on my phone when I ported to Cell C, I have never touched it.</p> <p>The consultant checked that all the apps were off and tried to load airtime and the same thing happened, 0 airtime found, it vanished in front of him and still he couldn't help me. Can someone who actually can help and refund me of all the data and airtime that has been disappearing without me using it please respond to me, unless this is another **** that the Network operators are participating in. </p> <p> </p> <p>I need red a response urgently!!!</p>