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Ongama T
1 reviews | Active since Feb 2012
11 Mar 2024, 14:51
Disappearing airtime
I am a prepaid customer and I usually purchase monthly minutes for call since I have Wi-Fi both at work and home, but for some reason I have noticed that I was losing airtime in a suspicious manner from a couple weeks back, as I was away from my home and work for a week or so and I had to buy airtime for data, without giving more attention, there came a I had to recharge for my monthly minutes and boom, about R20 or so of my airtime was gone, as I bought for the exact of minutes that simply meant the amount was no longer enough for those minutes, whilst making plans to make sure that I get enough amount for those minutes, I decided to call their customer service about my problem, and the guy was just clueless about what was happening on my account, he never offered to check either, all he could do was to assume without providing me with any solutions.
In conclusion he committed to escalate my query, which got me to believe that will be a better option, but as I am talking to you, I have never received any conclusion about that incident, which was logged a couple weeks back, as I am writing this query I need to recharge but reluctant as there are still activities that I have never subscribed for taking place on my line, even considering to port my number.......
Helpful (0)
Replies (10)0
Replies (10)
Cell C's replyOfficial
11 Mar 2024, 15:00Dear Ongama Totshi,
Thank you for contacting Cell C.
We apologize for the inconvenience and unpleasant service you've experienced with us thus far. We would hate to lose you as one of our valued customers therefore could you please grant us an opportunity to assist with the issue? Kindly note that your airtime was depleted by subscriptions. Please dial *133*1# to deactivate and block subscriptions from depleting your airtime.
Regards,
Cell C | GN
Thank you for contacting Cell C.
We apologize for the inconvenience and unpleasant service you've experienced with us thus far. We would hate to lose you as one of our valued customers therefore could you please grant us an opportunity to assist with the issue? Kindly note that your airtime was depleted by subscriptions. Please dial *133*1# to deactivate and block subscriptions from depleting your airtime.
Regards,
Cell C | GN
Cell C's reply11 Mar 2024, 15:00
Official
Dear Ongama Totshi,
Thank you for contacting Cell C.
We apologize for the inconvenience and unpleasant service you've experienced with us thus far. We would hate to lose you as one of our valued customers therefore could you please grant us an opportunity to assist with the issue? Kindly note that your airtime was depleted by subscriptions. Please dial *133*1# to deactivate and block subscriptions from depleting your airtime.
Regards,
Cell C | GN
Thank you for contacting Cell C.
We apologize for the inconvenience and unpleasant service you've experienced with us thus far. We would hate to lose you as one of our valued customers therefore could you please grant us an opportunity to assist with the issue? Kindly note that your airtime was depleted by subscriptions. Please dial *133*1# to deactivate and block subscriptions from depleting your airtime.
Regards,
Cell C | GN
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Ongama T's updateReviewer Update
12 Mar 2024, 08:39Once again there are no products that I have subscribed to, to tell me to de activate subscriptions that I never subscribed to in the first place doesn't make sense, can you also update me on the outcomes of an escalation of this issue a couple of weeks back........
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Ongama T's update12 Mar 2024, 08:39
Reviewer Update
Once again there are no products that I have subscribed to, to tell me to de activate subscriptions that I never subscribed to in the first place doesn't make sense, can you also update me on the outcomes of an escalation of this issue a couple of weeks back........
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Ongama T's updateReviewer Update
12 Mar 2024, 10:44As I have said before, I never made any subscription, but at the same time you are not answering my question, what was the resolution on a resolution of escalation of more than two weeks ago, can you enlighten me on that????????????
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Ongama T's update12 Mar 2024, 10:44
Reviewer Update
As I have said before, I never made any subscription, but at the same time you are not answering my question, what was the resolution on a resolution of escalation of more than two weeks ago, can you enlighten me on that????????????
Cell C's replyOfficial
12 Mar 2024, 11:10Please provide the case number in question so we can look into it . We are only able to find the one for deactivating emergency recharge , is that the one you're referring to ?
Cell C | NH
Cell C | NH
Cell C's reply12 Mar 2024, 11:10
Official
Please provide the case number in question so we can look into it . We are only able to find the one for deactivating emergency recharge , is that the one you're referring to ?
Cell C | NH
Cell C | NH
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Ongama T's updateReviewer Update
12 Mar 2024, 11:44As I have mentioned in my initial statement, the guy didn't have a clue of what was happening, he mentioned of not being able to check, I am even surprised that an emergency recharge was deactivated as it is not the query was not about that, I don't have the case number, but I am sure you can be able track as it was the last call from my number to your customer line, that is if you are serious about resolving my case......
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Ongama T's update12 Mar 2024, 11:44
Reviewer Update
As I have mentioned in my initial statement, the guy didn't have a clue of what was happening, he mentioned of not being able to check, I am even surprised that an emergency recharge was deactivated as it is not the query was not about that, I don't have the case number, but I am sure you can be able track as it was the last call from my number to your customer line, that is if you are serious about resolving my case......
Cell C's replyOfficial
12 Mar 2024, 12:05That's the only case we have attached to your profile/number . was it regarding the same issue we just advised ?
Cell C | NH
Cell C | NH
Cell C's reply12 Mar 2024, 12:05
Official
That's the only case we have attached to your profile/number . was it regarding the same issue we just advised ?
Cell C | NH
Cell C | NH
Cell C's replyOfficial
12 Mar 2024, 12:05That's the only case we have attached to your profile/number . was it regarding the same issue we just advised ?
Cell C | NH
Cell C | NH
Cell C's reply12 Mar 2024, 12:05
Official
That's the only case we have attached to your profile/number . was it regarding the same issue we just advised ?
Cell C | NH
Cell C | NH
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Ongama T's updateReviewer Update
12 Mar 2024, 12:38Yes, it was regarding the same issue and not deactivation of emergency recharge and I am not sure how your agent got to that conclusion, since he had no idea of what was happening when I spoke to him, hence the escalation and it was definitely not about an emergency recharge but this subscription I never agreed on since you mentioned it now......
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Ongama T's update12 Mar 2024, 12:38
Reviewer Update
Yes, it was regarding the same issue and not deactivation of emergency recharge and I am not sure how your agent got to that conclusion, since he had no idea of what was happening when I spoke to him, hence the escalation and it was definitely not about an emergency recharge but this subscription I never agreed on since you mentioned it now......
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Ongama T's updateReviewer Update
13 Mar 2024, 07:41If that is the case then can you kindly provide me with the information who this 3rd party is, so that I can take it up with them, my issue with you is because I lost the airtime from you and once again I never made any substitutions and this should have resolved few weeks back should have been my query be captured correct, now I had to use this platform because you were not responding to me.......
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Ongama T's update13 Mar 2024, 07:41
Reviewer Update
If that is the case then can you kindly provide me with the information who this 3rd party is, so that I can take it up with them, my issue with you is because I lost the airtime from you and once again I never made any substitutions and this should have resolved few weeks back should have been my query be captured correct, now I had to use this platform because you were not responding to me.......
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Ongama T's updateReviewer Update
13 Mar 2024, 08:21Yes I am reachable on 084
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Ongama T's update13 Mar 2024, 08:21
Reviewer Update
Yes I am reachable on 084