MM
Mpho M

1 reviews | Active since Oct 2015

26 Oct 2015, 03:01

Disappearing Airtime

For the past few weeks my airtime has been disappearing. Cellc gives you free data bundles when you recharge, but every time I buy airtime or a data bundle my airtime is the first to be depleted. Just bought a 250MB Nite daily bundle and now all my airtime is gone! I've called the call centre before and they have confirmed that I have NO subscriptions. I also disabled auto updates on my phone. This is really frustrating. I need to know why my airtime is always being used up when I still have data?

0
Replies (1)
Cell C
Cell C's reply26 Oct 2015, 06:15
Official
Hello MollyManca,

Thank you for posting to us.

One of the consultants in our team will contact you and assist with this matter. You will be provided with the answers you seek. Apologies for the inconvenience caused.

Do expect communication soon.

Regards
Cell C | PN

Best regards,