Disappearing airtime

I returned email the first time, stating my phone is on silent during working hours and that calls should be made after 16:30! Any calls during working hours will NOT be answered.

I returned email the first time, stating my phone is on silent during working hours and that calls should be made after 16:30! Any calls during working hours will NOT be answered.

Thank you Thabisile for your call. Unfortunately this is going to be the third night I am going to the Cell C shop trying to sort it out. If it can not be sorted tonight, I am walking across the road to MTN!!!!

No.

I just handed the phone in at Heidelberg Mall cell C shop to a guy called Lionel. I asked for proof that I handed my phone in and he rep**** my original receipt when I purchased the phone will suffice and I can take his name. I do not have any other proof now that my phone is at the shop. So I hereby inform you. After three days of going back to the store, it now seems they can not tell what is wrong with the phone. It is under a year old! As Lionel is a nice guy, I am willing to give Cell C one last chance. Only way you can now contact me is via email as I am without any other form of comms.

SERIOUSLY??!!!! I have been without a phone now for 7 days, thinking the phone should be close to repaired by now...ONLY to find out the phone was never even send away!!!! I am honestly losing my cool! This is PATHETIC!!!

OK, I am BEYOND ****ed off! Now I just got the message that because my phone was not bought at a Cell C shop, it is not a Cell C product! It is a CELL C Summit which only works with CELL C sim!!!! Is this a way to con people into continuously buying new phone when the **** you sell starts pulling weird stunts?!!! I NEVER asked for a replacement phone. All I asked for was to have someone explain why my airtime and data disappears and why it downloads games by itself? I have had a variety of explanations NONE of which makes sense!!! So all those other shops selling CELL C products are to blame for selling counterfeit products with the Cell C name?!!!!!

and you think this is now solved?!!! I followed the consultant's advice!!!!!!! When I got to the shop, as instructed by the consultant, the reply I got when informing them I was send by consultant was:" URGH, these customer services people!" They completely ignored the reference number I provided and continued doing EXACTLY what I have tried before, completely ignoring me when I informed them everything they are trying, has been tried before! The consultants at the shop said the phone needs to be send away to see what is causing the problem! OH, did I mention I NEVER asked for a replacement phone? Even your own people admitted there is something wrong with the phone and not because of anything I am doing wrong!!!! Good to know this is how you treat your customers whom has been with you right from the start. Be sure to know I will be informing all my friends, colleagues and family of the "quality" of service Cell C offers their customers. PATHETIC does not even begin to describe this. You do not even know how to fix your own product, so making up excuses and trying to make the customer believe it is of their own doing, is the way to go for C ell C?!! So after 17 years I say GOOD BYE!!