JH
Johnny H

1 reviews | Active since Jul 2016

04 Nov 2017, 21:35

disappearing airtime

Greetings I would like to say I have a Samsung galaxy note 3 handset and I normally by data using the ussd *129* and then I get the data double I have always a positive airtime balance but lately I found that having data left over a 100 mb then the sms would come and say you have 15mb data left and recharge but when I see again the sms reads that my data has depleted when I still have data left I don't know why my airtime are being deducted.

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Replies (2)
Cell C
Cell C's reply06 Nov 2017, 08:33
Official

Our team will investigate your query and provide you with feedback with the aim of resolving this matter.

Regards
Cell C | DA

Best regards,

Cell C
Cell C's reply06 Nov 2017, 15:41
Official

Lungi has been in contact with you and provided interim feedback.

Regards

Cell C | DA

Best regards,