Disapointed In cell C, Day night witchcraft of Charging me R5000 rand

I bought a phone Huewei Y9s on contract from cell C, The phone worked only for 3weeks and it suddenly didn't want to charge, and I'm paying R300 per month for it.when it stopped charging the phone was about 50% of the battery and it was working everything else except refusing to charge, so I thought maybe the charger is faulty then I went to buy another charger and It was just indicate like it wants to charge and suddenly stopped I went back to Vincent cell in east london and told them the problem that the phone is not charging and everything is working normal except the thing that it stopped charging. Then they tested the phone and the charger n they confirmed what I said and they send it to their repairs and they send a message that there is liquid and they are not sure whether it is water or oil. And said phone will cost R5, 130.60. It was a shock of my life. The phone is just 3weeks from the date of purchase and still under warrant. (1) An educated technician can't know the difference between water and oil whilst I never mix the phone with either of the two if I did it shouldn't be working. (2)Where in the world can you quote or charge more than 80% of the market value of the phone, the phone is R7000 IN THE Market and they are charging over R5000 in this lockdown to a phone under warrant. This shows that they are interested only in making gains at the expense of their customers.

(3) They said the liquid completely damaged the motherboard. This is a lie because I an I.T person and I have worked with many electronic gudgets, A phone that Is damaged motherboard completely can not work at all of which my phone was working everything, all cameras calls, sounds etc... Just the charging was problematic of which I believe it's a manufacturing fault based on some past experience.(4)I and my wife we have bought phones from Mtn and OK furnitures, Pep, jet stores and have high standards of customer care and good service and they always transparent. we have experiend twice the same problem and was replaced free of charge, thus customer care, Even Patrice motsepe or any billionaire can never throw away money like this. There is no logic in this.

(5)The Huawei Y9s worked three weeks and no scratch, no broken screen or anything and was working just that it stopped charging. So WHERE IN THIS WORLD CAN YOU CHARGE SOMEONE MORE THAN 80% OF THE VALUE OF THE 3WEEKS WORKING PHONE, SOMETIME WE HAVE TO PUT OUR FEET IN CUSTOMERS SHOES AND SEE FROM A CUSTOMER'S PERSPECTIVE AND SEE IF OT WERE YOU, CUD YOU PAY OVER 80% OF A PHONE UNDER WARRANT THAT YOU HAVE USED JUST THREE WEEKS AND DID NO WRONG ON IT. CELL SEE THINK AGAIN. I CALLED THEM SEVERAL TIMES WANTING TO SPEAK TO THEIR MANAGERS AND THEY DENIED ME ACCESS HIDING WITH THE COVID 19 EXCUSES, IT IS A REGRET TO PURCHASE PHONE ON CONTRACT WITH CELL SEE, THEY ARE NICE WHEN GIVING YOU BUT WHEN THEIR GUDGETS FAIL TO DELIVER THEY DON'T CARE AND VERY ROUGH, THEY PROTECT THEIR COMPANY NOT TO LOOSE A DIME AT THE EXPENSE OF THEIR CLIENTS.

(6) I spoke to them and said TELL THE TECHNICIAN TO CHARGE THE PHONE OR USE ANOTHER FULL BATTERY AND HE WILL SEE THAT EVERYTHING WORKS BUT ONLY THE CHARGING PORT IS FAUGHTY BUT THEY REFUSE TO LISTEN TO WHAT I SAID AND INSIST EVEN SENDING ME BANKING DETAILS TO DEPOSIT THE MONEY.

(7) I AM HURT AS A CUSTOMER AND I AM TO TELL EVERY ONE AROUND ME, FAMILY FRIENDS, CHURCH PEOPLE, MY BUSINESS FORUM THAT DTAY AWAY FROM CELL C, ALWAYS *****ING FROM CLIENTS, TRYING TO MAKE UP PROFITS AT THE EXPENSE OF US THE POOR WHO HAVE BEEN AFFECTED BY COVID 19.IM DISAPOINTED. AM GOING BACK TO MTN WHERE THE IS QUALITY SERVICE, WHERE I USE TO BEFORE, (7) FOR THAT MATTER I'M A PASTOR AND WE BOUGHT THIS PHONE FOR LIVE BROADCAST OF OUR CHURCH SERVICES AND IT WORKED ONLY 3 Sunday And Phone has BEEN ALWAYS WELL KEPT AND USED ON SUNDAY ONLY BEACAUSE I HAVE Huawei P 30 to use, Am TELLING ALL OUR CHURCH MEMBER WHAT HAPPENED THIS COMING SUNDAY AND HOW ROUGH AND POOR THE CELL C SERVICE IS AND HOW WICKED THEY ARE, WILL STOP ALL OUR CHURCH CELL C SERVICES, AIRTIME AND DATA, WILL STOP DEBIT ORDERS, AND FOR THAT MATTER NO USE OF RETURNING THAT PHONE STAY WITH IT AND BE MORE RICHER AND WILL SEE YOUR END.

(9) Last year CELL C STOLE FROM MY ACCOUNT 10 GIG TEN GIG AND I CALLED THEM AND THEY SAID ANOTHER APPLICATION FROM YOUR PHONE WAS TAKING DATA BCOX IR WAS OPEN, HOW POSSIBLE CAN YOU FINISH 10GIG IN A DAY BEACAUSE YOUR FACEBOOK WAS ON, I WARNED THEM AND I TOLD THEM THAT AM CANCELING THE DATA CONTRACT BECAUSE OF YOUR UNFAITHFULNESS AND AS I WAS ABOUT TO DO THAT THEY CALLED ME AND SAID WE ARE GIVING YOU BACK YIUR 10GIG THEN I STOPPPED, NO APOLOGY WAS MADE.

10)MY QUESTUON IS WHY CELL C IS ALWAYS RIGHT EVEN WHEN THEY ARE WRONG. IF A PERSON IS ALWAYS RIGHT AND MAKE ALL OTHER PEOPLE LOOK WRONG THAT PERSON OT ORGANISATION IS WRONG, THAT HOW CELL C IS. AM HIGHLY DISAPOINTED.

11)You can't say the engine of a car is completely damaged whilst the car is starting whilst the problem is the alternator that is refusing to charge the battery because the alternator is faulty. I DISAPOINTED IN CELL C AND I WILL NEVER REFER ANYONE TO PEOPLE WHO ARE UNGRATEFUL AND UNAPOLOGETIC,. MY NUMBER IS ***. M. V