Disapointed at Service Received from Cell C / Lulana

I am very unhappy and disappointed with the service I received from a lady with the name of Lulana.

I lost my sim card and called the call center to enquire how I may do a sim swap and they advised me to get a non rica sim card.

I struggled to get the sim card because all the stores wont sell it to me without being Rica so I called the call centre again and was advised to go to my nearest Cell C store.

I went to the Cell C store in Alberton about 2 weeks ago and was advised they are offline and they cannot sell me the sim card.

I went back to the Alberton store again last week Saterday and finally got the sim card.

When I called the call centre I spoke to an agent who advised she cannot assist me with the sim swap cause there is no usage on the sim so I requested to speak to a TL so I was transferred to the most RUDE person in South Africa Lulana.

Lula requested me to go back to the Alberton store to do the sim swap so I tried to explain to her that her agents told me to buy the sim and call the call centre.

I was at the store when I bought the sim card and if I was correctly advised in the first place I would have done the sim swap while I was at the store.

She was VERY RUDE and even dropped the phone in my ear.

I will NEVER recommend anybody to use Cell C or to ask help from Lula who is suppose to be the TL there and who is suppose the help clients.

I really don't know how she was appointed as a TL is she doesn't even know what Client Services is.