Disapointed and angry with cell c customer service.

Good day. Im am extremely unsatisfied with cell c customer care. As of 22/05/25 last wednesday I called in to cell c customer care to report my cell phone lost and for it to be black listed. Unfortunately I did not document the name of that specific agent at that time. I proceeded with my information then got to the part were they requested me to give my imei number. I was told in 48 hours I would receive my ITC. I later visited a cell c store for a sim swap were I was told the number is not registered to my name despite me having proper proof of residence and having the number for 7 to 8 years. 48 hours expired on friday morning from the time of when I first made my call to cell c. I was told I would recieve my ITC at the end of that working day being now 22/05/27 friday. I call on friday at day end and am further told by another agent that my ITC is still not availiable as the so called "back office", staff is not in and they process the ITC numbers. I further spoke to him and he reassured me by 22/05/28 being saturday I would have my ITC as the back office staff work till 3am on a saturday. I further decided to verify my details and find out they have processed my physical adress wrong. Both number and road name after specifying on the first call. I rectify that. I called customer care on saturday morning 22/05/28 and spoke to another female agent who then told me that the back office is closed and they do not work on a saturday and was provided with wrong information from the previous agent and that monday Im sure to recieve my ITC. Monday 22/05/30 I call in before 8 am. Still no joy. Im assisted by a lady O Ngwenya after some time now I reconfirm the relevant details and the imei was wrong. The very first agent had taken down a wrong imei and residential adress. I am further told to wait another 48 hours. On that saturday i emailed cell c with an email address provided to me via the agent to state my claim and how disappointed I was. It was a short mail. I was responded with, that there are many reference numbers and claim numbers to my name as everytime I call I seemed to get different reference numbers. My parents and wife have vodacom numbers ported to cell c thanks to me. I buy large amounts of airtime monthly. I feel as if cell c have no appreciation for this. I now am waiting a further 48 hours to told now end of business day 22/06/01. How does cell c work out 48 hours.I am extremely angry and unsatisfied with this service. Because of they negligence i have to suffer. And my phone is used for work. Every agent gives a new story. If you unsure of a customers details can you not just ask to repeat until sure.And I can only go the police station once I have the ITC. After so many days. This is ridiculous.I was also refused to speak to management. What gives cell c. What gives really. Utterely disapointed.