TM
Thandeka M

1 reviews | Active since Oct 2015

07 Oct 2015, 08:51

DIS SATISFIED CUSTOMER

I bought a 100Gigs voucher for R100 (on special) on friday 02/10/15 and the person who emailed the voucher decided to send me 3 vouchers with no instructions that I should not use all 3. So I loaded the vouchers because I thought it was a series of vouchers adding up to 100Gigs hence I dont know how Cell C works...5days later they call me telling me I should pay R200 or they will reverse all 3 vouchers including the one I paid for!! So basically I'm paying for their *********** sfaff's mistakes! I have proof of 3 emails sent to me without any warnings that I should not use all vouchers..... SO UNHAPPY !!!!!!

0
Replies (1)
Cell C
Cell C's reply07 Oct 2015, 09:04
Official
Hello thandekamhl@,

Thank you for bringing this matter to our attention.

One of our team members will follow up on this matter and advise on a way forward. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Best regards,