Digusted client of over 12years

So I am a single parent who is currently the only person working in my house.

With the hard lockdown that all of went through and having been temporarily laid off also having now to deal with a 15% salary cut... I could not afford to pay my contract and it has now fallen behind.

I have been a loyal customer to Cell C for over 12 years and this is the first time my account has been in this state. What bugs me is that cellc did not even consider being leinient to there loyal customers. I now called and was told that I need to pay the balance of my contract which is R7786.93. I then asked if I do manage to pay this amount will my services be reinstated and the company that I was handed over to just said they cant help. I then tried calling Cellc to ask but cannot get hold of the relevant department who can help me with this.

I do understand that I need to pay the amount. I want to know if I will get my services that I then basically paid for.

I am completely Disgusted by Cell C and will definitely not be taking another contract from then in the future.