RM
R M
1 reviews | Active since Nov 2020
02 Jun 2023, 10:55
DIFFICULTY WITH UPGRADING AND NO ASSISTANCE!!!!!!
I have never struggled so much to do an upgrade!!!!
I've been to 3 different stores telling me i cannot upgrade due to my account status showing handed over. Each agent logs a query to which i receive no reference. To date nothing was done and i still cannot upgrade!!!! Consultants not very clued up!!!! Nobody can give me a TAT so i now have to waste my time to go to a cellc store just to be told nothing was upgraded.
I called 084135 and again the agent told me she has to log a ticket (ref ***) how many tickets should be logged before my status is changed??????
Helpful (0)
Replies (6)0
Replies (6)
Cell C's replyOfficial
02 Jun 2023, 11:15Good day R Meyer
Thank you for reaching out.
Kindly be advised *** was escalated to late recoveries to assist with removing your name from handed over.
Regards
NH
Thank you for reaching out.
Kindly be advised *** was escalated to late recoveries to assist with removing your name from handed over.
Regards
NH
Best regards,
Cell C's reply02 Jun 2023, 11:15
Official
Good day R Meyer
Thank you for reaching out.
Kindly be advised *** was escalated to late recoveries to assist with removing your name from handed over.
Regards
NH
Thank you for reaching out.
Kindly be advised *** was escalated to late recoveries to assist with removing your name from handed over.
Regards
NH
Best regards,
Cell C's replyOfficial
02 Jun 2023, 11:23 The turn around time is 24-48 working hours .
^NH
^NH
Best regards,
Cell C's reply02 Jun 2023, 11:23
Official
The turn around time is 24-48 working hours .
^NH
^NH
Best regards,
RM
R M's updateReviewer Update
03 Jun 2023, 17:01This has now become ridiculous!!?? After following up on this reference I was told that this case was resolved however the status not changed!!!!! I am still stuck and not able to do the upgrade. Also being told my account is with Shapiro and I should contact them. WHY SHOULD I CONTACT THEM WHEN I PAID THE FULL OUTSTANDING AMOUNT WITH CELLC.
Every single time I call I'm getting different info when all I want to do is upgrade!!!!! Please provide me with all reference numbers captured on your system. Of all calls I made, surely there should be a record. I will also be going to the 4 Cellc branches and getting the details of the agents who assisted me there. Surely u can imagine my frustration and know that I cannot just leave this hanging.!!??? I'm definitely going to take this further!!!!!
Every single time I call I'm getting different info when all I want to do is upgrade!!!!! Please provide me with all reference numbers captured on your system. Of all calls I made, surely there should be a record. I will also be going to the 4 Cellc branches and getting the details of the agents who assisted me there. Surely u can imagine my frustration and know that I cannot just leave this hanging.!!??? I'm definitely going to take this further!!!!!
RM
R M's update03 Jun 2023, 17:01
Reviewer Update
This has now become ridiculous!!?? After following up on this reference I was told that this case was resolved however the status not changed!!!!! I am still stuck and not able to do the upgrade. Also being told my account is with Shapiro and I should contact them. WHY SHOULD I CONTACT THEM WHEN I PAID THE FULL OUTSTANDING AMOUNT WITH CELLC.
Every single time I call I'm getting different info when all I want to do is upgrade!!!!! Please provide me with all reference numbers captured on your system. Of all calls I made, surely there should be a record. I will also be going to the 4 Cellc branches and getting the details of the agents who assisted me there. Surely u can imagine my frustration and know that I cannot just leave this hanging.!!??? I'm definitely going to take this further!!!!!
Every single time I call I'm getting different info when all I want to do is upgrade!!!!! Please provide me with all reference numbers captured on your system. Of all calls I made, surely there should be a record. I will also be going to the 4 Cellc branches and getting the details of the agents who assisted me there. Surely u can imagine my frustration and know that I cannot just leave this hanging.!!??? I'm definitely going to take this further!!!!!
Cell C's replyOfficial
03 Jun 2023, 17:15Good day R Meyer
Thank you for getting in touch. Please accept our sincerest apologies as we follow up on this matter.
^NT
Thank you for getting in touch. Please accept our sincerest apologies as we follow up on this matter.
^NT
Best regards,
Cell C's reply03 Jun 2023, 17:15
Official
Good day R Meyer
Thank you for getting in touch. Please accept our sincerest apologies as we follow up on this matter.
^NT
Thank you for getting in touch. Please accept our sincerest apologies as we follow up on this matter.
^NT
Best regards,
RM
R M's updateReviewer Update
03 Jun 2023, 17:27Monday morning at 8 I will be contacting ICASA. I wanted to do the upgrade tomorrow but yet again I am left dissapointed!!!!!
I have made numerous calls.
I have been to 4 different branches.
On my last call I requested to be transfered to a manager to no avail.
I logged my initial complaint here, where my case was escalated but when I followed up I was told my case was closed as the agent who logged the query did not include my ID number.
I feel this is very unfair toward me as the customer!!!! The agents and managers have no sense of urgency!!!! I'm so frustrated
I have made numerous calls.
I have been to 4 different branches.
On my last call I requested to be transfered to a manager to no avail.
I logged my initial complaint here, where my case was escalated but when I followed up I was told my case was closed as the agent who logged the query did not include my ID number.
I feel this is very unfair toward me as the customer!!!! The agents and managers have no sense of urgency!!!! I'm so frustrated
RM
R M's update03 Jun 2023, 17:27
Reviewer Update
Monday morning at 8 I will be contacting ICASA. I wanted to do the upgrade tomorrow but yet again I am left dissapointed!!!!!
I have made numerous calls.
I have been to 4 different branches.
On my last call I requested to be transfered to a manager to no avail.
I logged my initial complaint here, where my case was escalated but when I followed up I was told my case was closed as the agent who logged the query did not include my ID number.
I feel this is very unfair toward me as the customer!!!! The agents and managers have no sense of urgency!!!! I'm so frustrated
I have made numerous calls.
I have been to 4 different branches.
On my last call I requested to be transfered to a manager to no avail.
I logged my initial complaint here, where my case was escalated but when I followed up I was told my case was closed as the agent who logged the query did not include my ID number.
I feel this is very unfair toward me as the customer!!!! The agents and managers have no sense of urgency!!!! I'm so frustrated
Cell C's replyOfficial
03 Jun 2023, 17:59We do understand your frustration. Please bare with us.
^NT
^NT
Best regards,
Cell C's reply03 Jun 2023, 17:59
Official
We do understand your frustration. Please bare with us.
^NT
^NT
Best regards,