PM
Palesa M

1 reviews | Active since Nov 2009

11 Jun 2015, 08:44

DIFFICULTY UPDATING DEBIT ORDER DETAILS

Good Day,<br> <br> This morning I called the Cell C call centre to have my debit order details updated / amended AGAIN. And I have been advised that they will be effective of end of July seeing that my debit goes out at the end of the month. due to this I then requested that my debit order be cancelled completely and I will make an EFT payment every month and that was also denied. The current debit order details on the system no longer exist as the account has been closed due to personal reasons.<br> <br> I am not one to deal with *********** suppliers and their staff, thus I request that the updated debit order details be effective of end of June or the debit order be cancelled completely. Am sure it will not take someone 21 days to do so unless there is a problem within Cell C.<br> <br> Furthermore, can Cell C update my address which has been requested numerously.<br> <br> Regards,

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Replies (1)
Cell C
Cell C's reply11 Jun 2015, 08:47
Official
Hello palesa81,

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication soon.

Regards
Cell C | PN