1 reviews | Active since Jan 2015
Difficulty contacting cancellations department
<p>Trying to contact the cancellation department on 084 143 and not able to get through. Contacted customer care which was very helpful in assisting to verify security questions and then to redirect me to the cancellations department. When I got to the cancellations department was asked two more time security questions from 2 different people and then was going to be transferred to another department to help with my cancellations request, but the call got cut. Not sure I can go through the route of going through security questions another 3 times while I get transferred between departments. Please can someone contact me with my cancellation request.</p>
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One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Thank you for posting to us.
One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
I was contacted by Maropeng Motana, who informed me that a cancellations request was put in on the 4th of August 2016, and that I should have received an SMS with the end date. I confirmed that I have not and asked for the cancellation date of the contract. She could not provide me with the details and put me through the customer care. No security check was initially done, and the consultant told me that my contract was ended on the 31st of May 2016 not understanding that the contract continues until a cancellation request is put in. After I explained that, he then proceeded to do a security check and then wanted to transfer me to cancellation department. Like I initially mentioned in my first complaint, that I dont have the time to be routed via different departments and have 3 security checks done, before my request can be put through. I have tried to contact the cancellations department but I cannot get through on my landline. Please assist with this urgently. I was in two minds about cancelling the contract, but my mind is now made up.
I was contacted by Maropeng Motana, who informed me that a cancellations request was put in on the 4th of August 2016, and that I should have received an SMS with the end date. I confirmed that I have not and asked for the cancellation date of the contract. She could not provide me with the details and put me through the customer care. No security check was initially done, and the consultant told me that my contract was ended on the 31st of May 2016 not understanding that the contract continues until a cancellation request is put in. After I explained that, he then proceeded to do a security check and then wanted to transfer me to cancellation department. Like I initially mentioned in my first complaint, that I dont have the time to be routed via different departments and have 3 security checks done, before my request can be put through. I have tried to contact the cancellations department but I cannot get through on my landline. Please assist with this urgently. I was in two minds about cancelling the contract, but my mind is now made up.
Thank you for posting to us.
A follow up request has been sent and feedback will be provided. Do expect communication.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Thank you for posting to us.
A follow up request has been sent and feedback will be provided. Do expect communication.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Thank you, I have been contacted and have received quick assistance with my request.
Thank you, I have been contacted and have received quick assistance with my request.