VP
Vilanthran P
1 reviews | Active since Feb 2011
26 Apr 2021, 06:48
different info given by agents
The call center agents give different info thus we are in the dark to know the facts. eg when does night data end, some say 5am, some say 6am others 7am. When the consultant told me 7am I took the ref number down. Cos if we use data say for instance from 6am to 7am, day data usage can be taken from data. Why CEll ccannot speak one language as other network like telkom night data is 12 midnight to 7am. That is why I do not have LTE data with Cell C. Also when both parties are at Cell C to swop ownership o sim, its a problem have to police station for affidavit though proof of address, letter and Ids of both parties are present.
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Cell C's replyOfficial
26 Apr 2021, 07:50Hi Vilanthran
We apologize for the service you have experienced, this is not the norm or standard of service we want for our customers.
Kindly refer to the below for night data:
Prepaid nite data: 1am - 7am
Contract nite data: 12am - 6am
Promotional nite data: 12am - 5am
Learning nite data : 12am - 5am
Change of ownership can only be completed at a Cell C store. These are the documents required:
1. Green Bar coded I.D, or passport of both parties
2. Written permission from the 3rd party and contract owner, with a signature and proof of residence of the 3rd party.
3. Latest payslip and 3 months bank statement of 3rd party.
The transfer relates to the SIM card and the remaining contract months. Please note that both the contract owner & 3rd party need to be present as face to face verification is required.
^PN
We apologize for the service you have experienced, this is not the norm or standard of service we want for our customers.
Kindly refer to the below for night data:
Prepaid nite data: 1am - 7am
Contract nite data: 12am - 6am
Promotional nite data: 12am - 5am
Learning nite data : 12am - 5am
Change of ownership can only be completed at a Cell C store. These are the documents required:
1. Green Bar coded I.D, or passport of both parties
2. Written permission from the 3rd party and contract owner, with a signature and proof of residence of the 3rd party.
3. Latest payslip and 3 months bank statement of 3rd party.
The transfer relates to the SIM card and the remaining contract months. Please note that both the contract owner & 3rd party need to be present as face to face verification is required.
^PN
Best regards,
Cell C's reply26 Apr 2021, 07:50
Official
Hi Vilanthran
We apologize for the service you have experienced, this is not the norm or standard of service we want for our customers.
Kindly refer to the below for night data:
Prepaid nite data: 1am - 7am
Contract nite data: 12am - 6am
Promotional nite data: 12am - 5am
Learning nite data : 12am - 5am
Change of ownership can only be completed at a Cell C store. These are the documents required:
1. Green Bar coded I.D, or passport of both parties
2. Written permission from the 3rd party and contract owner, with a signature and proof of residence of the 3rd party.
3. Latest payslip and 3 months bank statement of 3rd party.
The transfer relates to the SIM card and the remaining contract months. Please note that both the contract owner & 3rd party need to be present as face to face verification is required.
^PN
We apologize for the service you have experienced, this is not the norm or standard of service we want for our customers.
Kindly refer to the below for night data:
Prepaid nite data: 1am - 7am
Contract nite data: 12am - 6am
Promotional nite data: 12am - 5am
Learning nite data : 12am - 5am
Change of ownership can only be completed at a Cell C store. These are the documents required:
1. Green Bar coded I.D, or passport of both parties
2. Written permission from the 3rd party and contract owner, with a signature and proof of residence of the 3rd party.
3. Latest payslip and 3 months bank statement of 3rd party.
The transfer relates to the SIM card and the remaining contract months. Please note that both the contract owner & 3rd party need to be present as face to face verification is required.
^PN
Best regards,