RM
Renier M
1 reviews | Active since Nov 2024
26 Jan 2025, 09:40
Diefstal
Ek is besig om uit te vind hoe om te werk te gaan om Cell C netwerk aan te dagvaar vir diefstal en swak dienste.
Ek weet nie of die 'n storie kan raak om te publiseer of nie.
Dit begin met hulle data.
Ek weet nie hoeveel kliente hulle indoen met dit nie maar dit kan miljoene raak.
Kom ons begin met my storie en bygesê ek wonder hoeveel kliente van Cell C actually oplet oor hulle data verdwyning.
Nou my storie begin dat ek koop op die 17de Januarie 2025, 80gig any time data en 80 gig night time data, invoice beskikbaar vir bewyse. Nie te min, op die 24ste Januarie 2025 kry ek sms dat my data klaar is, met die bel ek vor Cell C net om te hoor dat ek net 40 gig anytime data en 40 gig night time data geallokeer is. Nie te min, hulle kan my nie antwoord waar my data heen is nie, ek gebruik Telkom en Vodacom LTE 20gig data met die stroming van flieks en dit vergaan nie eers so vinnig klaar nie soos Cell C se 80gig nie. Dan stroom ek nie eers so baie van my Cell C netwerk nie. Hierdie was nou die laaste strooi wat ek met hulle gehad het. Ek wil iets doen met hulle om almal wat Cell C netwerk gebruik bewus te maak dat hulle data en bel tyd net verdwyn.
Ek het vroeër genoem oor my ander netwerke wat ek gebruik van maak, op die 2de Januarie 2025 het ek Telkom 60gig any time data en 60gig night surfer gekoop met al die fliek strome en speletjies speel het ek nog steeds balans van 2 gig oor, so die verskil, Telkom steel nie data of beltyd nie.
Nou ek het ook vroeër genoem dat dit nie die eerste keer is wat dit met my gebeur nie, 2024 en 2023 is daar baie maar baie gevalle waar ek Cell C moes s***el en met bestuurders gesels om my data terug te kry wat net gevat is. In al daai gevalle wat ek ges***el het, het hulle my terug betaling in data gegee. Selfs beltyd ook al terug betaal wat met verdwyn het.
Met die onlangse geval in die jaar waar my data met 7 dae gehou het kry ek geen diens wat ook al nie. Niemand kan my antwoord oor my data nie en hulle bly net sê hulle sal ondersoek instel.
Ek wil graag almal wat Cell C gebruik bewus maak van die artikel of storie indien dit artikel gemaak kan word. Ek het hulle al van 2023 af gewaarsku dat ek koerante toe sal gaan as hulle nie hulle system error uitsort nie. Ek gaan wel ook hellopeter toe. Dan ombudsman toe.
Maar regtig ek wil regtig almal wat Cell C gebruik bewus maak dat Cell C wel diewe is.
Hoop om gou van Cell C te hoor om die storie uit te sorteer
Helpful (0)
Replies (12)0
Replies (12)
Cell C's replyOfficial
26 Jan 2025, 09:55Dear Renier Maritz,
Thank you for reaching out to Cell C.
We sincerely apologize for the inconvenience caused by the irregular consumption of your data and voice bundles.We understand how frustrating this can be, and we want to assure you that we have escalated your case to our dedicated support team for a thorough investigation. Our team will review the details of your account and usage patterns to identify any discrepancies and ensure this issue is resolved as quickly as possible.
Once the investigation is complete, we will provide you with a detailed update and take the necessary actions to address the issue. In the meantime, if you have any further questions or concerns, please feel free to reach out.
Regards
Cell C | DA
Thank you for reaching out to Cell C.
We sincerely apologize for the inconvenience caused by the irregular consumption of your data and voice bundles.We understand how frustrating this can be, and we want to assure you that we have escalated your case to our dedicated support team for a thorough investigation. Our team will review the details of your account and usage patterns to identify any discrepancies and ensure this issue is resolved as quickly as possible.
Once the investigation is complete, we will provide you with a detailed update and take the necessary actions to address the issue. In the meantime, if you have any further questions or concerns, please feel free to reach out.
Regards
Cell C | DA
Cell C's reply26 Jan 2025, 09:55
Official
Dear Renier Maritz,
Thank you for reaching out to Cell C.
We sincerely apologize for the inconvenience caused by the irregular consumption of your data and voice bundles.We understand how frustrating this can be, and we want to assure you that we have escalated your case to our dedicated support team for a thorough investigation. Our team will review the details of your account and usage patterns to identify any discrepancies and ensure this issue is resolved as quickly as possible.
Once the investigation is complete, we will provide you with a detailed update and take the necessary actions to address the issue. In the meantime, if you have any further questions or concerns, please feel free to reach out.
Regards
Cell C | DA
Thank you for reaching out to Cell C.
We sincerely apologize for the inconvenience caused by the irregular consumption of your data and voice bundles.We understand how frustrating this can be, and we want to assure you that we have escalated your case to our dedicated support team for a thorough investigation. Our team will review the details of your account and usage patterns to identify any discrepancies and ensure this issue is resolved as quickly as possible.
Once the investigation is complete, we will provide you with a detailed update and take the necessary actions to address the issue. In the meantime, if you have any further questions or concerns, please feel free to reach out.
Regards
Cell C | DA
RM
Renier M's updateReviewer Update
26 Jan 2025, 10:03Oh yes sorry that this whole review is in Afrikaans but to add on this review, here is couple of questions for the Cell C service provider.
Who do you think is paying your salaries? Answer, we as customer are paying your salaries, if we as customers stop using your Cell C as network provider you will be without a job.
Then, why do you always blame your customer and not take any responsibility for your actions or system errors. Always the customer?
You are the service provider, you are the ones that needs to provide service and not tell the customer that it is his fault. Or make the customer look Like a fool or to be dumb when you have system errors or theft. That is really really bad service to insult the customer like that.
So above review, you can copy and paste and use a translator to tell you exactly what did O complain about. I have been with Cell C for more than 10 years now, never had any issues with Cell C but lately since last year, or the since 2023 I started having issues with Cell C regarding this data theft or system errors.
Who do you think is paying your salaries? Answer, we as customer are paying your salaries, if we as customers stop using your Cell C as network provider you will be without a job.
Then, why do you always blame your customer and not take any responsibility for your actions or system errors. Always the customer?
You are the service provider, you are the ones that needs to provide service and not tell the customer that it is his fault. Or make the customer look Like a fool or to be dumb when you have system errors or theft. That is really really bad service to insult the customer like that.
So above review, you can copy and paste and use a translator to tell you exactly what did O complain about. I have been with Cell C for more than 10 years now, never had any issues with Cell C but lately since last year, or the since 2023 I started having issues with Cell C regarding this data theft or system errors.
RM
Renier M's update26 Jan 2025, 10:03
Reviewer Update
Oh yes sorry that this whole review is in Afrikaans but to add on this review, here is couple of questions for the Cell C service provider.
Who do you think is paying your salaries? Answer, we as customer are paying your salaries, if we as customers stop using your Cell C as network provider you will be without a job.
Then, why do you always blame your customer and not take any responsibility for your actions or system errors. Always the customer?
You are the service provider, you are the ones that needs to provide service and not tell the customer that it is his fault. Or make the customer look Like a fool or to be dumb when you have system errors or theft. That is really really bad service to insult the customer like that.
So above review, you can copy and paste and use a translator to tell you exactly what did O complain about. I have been with Cell C for more than 10 years now, never had any issues with Cell C but lately since last year, or the since 2023 I started having issues with Cell C regarding this data theft or system errors.
Who do you think is paying your salaries? Answer, we as customer are paying your salaries, if we as customers stop using your Cell C as network provider you will be without a job.
Then, why do you always blame your customer and not take any responsibility for your actions or system errors. Always the customer?
You are the service provider, you are the ones that needs to provide service and not tell the customer that it is his fault. Or make the customer look Like a fool or to be dumb when you have system errors or theft. That is really really bad service to insult the customer like that.
So above review, you can copy and paste and use a translator to tell you exactly what did O complain about. I have been with Cell C for more than 10 years now, never had any issues with Cell C but lately since last year, or the since 2023 I started having issues with Cell C regarding this data theft or system errors.
Cell C's replyOfficial
26 Jan 2025, 10:09Good day Renier Maritz,
We have noted all your concerns and can assure you that each and every one will be addressed accordingly.
We will be in touch as soon as your query has been assigned to a consultant.
Cell C | DA
We have noted all your concerns and can assure you that each and every one will be addressed accordingly.
We will be in touch as soon as your query has been assigned to a consultant.
Cell C | DA
Cell C's reply26 Jan 2025, 10:09
Official
Good day Renier Maritz,
We have noted all your concerns and can assure you that each and every one will be addressed accordingly.
We will be in touch as soon as your query has been assigned to a consultant.
Cell C | DA
We have noted all your concerns and can assure you that each and every one will be addressed accordingly.
We will be in touch as soon as your query has been assigned to a consultant.
Cell C | DA
RM
Renier M's updateReviewer Update
27 Jan 2025, 06:02Guess what, just found another unhappy customer regarding this issue about data just being stopped or taken, took a screen shot of his complaint and is exactly the same scenario as mine, I don't want data validation, I want my data back or money back, of I don't get any response from Cell C today before 12 pm I am forced to lay official complaint with the NCC (National Consumer Commission) and with ICASA. It is humanly impossible to use up 80gigs data with in 7 days on a cell phone. So if it happend to this person and to me, how many people did you ***** from?
Now the other question is, where can I attached screen shots or invoices to this message to show how blatantly Cell C is *****ing from us.
Now the other question is, where can I attached screen shots or invoices to this message to show how blatantly Cell C is *****ing from us.
RM
Renier M's update27 Jan 2025, 06:02
Reviewer Update
Guess what, just found another unhappy customer regarding this issue about data just being stopped or taken, took a screen shot of his complaint and is exactly the same scenario as mine, I don't want data validation, I want my data back or money back, of I don't get any response from Cell C today before 12 pm I am forced to lay official complaint with the NCC (National Consumer Commission) and with ICASA. It is humanly impossible to use up 80gigs data with in 7 days on a cell phone. So if it happend to this person and to me, how many people did you ***** from?
Now the other question is, where can I attached screen shots or invoices to this message to show how blatantly Cell C is *****ing from us.
Now the other question is, where can I attached screen shots or invoices to this message to show how blatantly Cell C is *****ing from us.
RM
Renier M's updateReviewer Update
27 Jan 2025, 08:18You can phone me within the next hour. Please, I don't want to hear that you will still investigate or send me data validation. I want to hear the issue been resolved and you will refund me with my data
RM
Renier M's update27 Jan 2025, 08:18
Reviewer Update
You can phone me within the next hour. Please, I don't want to hear that you will still investigate or send me data validation. I want to hear the issue been resolved and you will refund me with my data
RM
Renier M's updateReviewer Update
27 Jan 2025, 10:01Still awaiting call.
RM
Renier M's update27 Jan 2025, 10:01
Reviewer Update
Still awaiting call.
RM
Renier M's updateReviewer Update
27 Jan 2025, 19:36Dear Cell C, this is to confirm that I have reported you to the necessary authorities since you did not email mey data validation and phone me back regarding the validation, as per telephonic conversation, also, as per telephonic conversation, high data usage like facebook apparantly that uses 2.8 gig for the week, so, then, where is the rest of the 37.2 gig gone to? Question that I am asking, you say that anytime data and night time data, night time data is supposed to kick in from 12 to 5am in the morning yet your system keeps on taking the anytime data first, so when is the night time data supposed to kick in then? That is daylight ******* as said, you are *******, again you shoft the blame to the customer in stating that I have high data usage with Facebook when as per telephonic conversation I am connected to WiFi fibre during the day and when I leave my house or my office then only I switch on my data, stil you just don't care what I said and yet you still shift the blame to me as customer that uses high data according to your system. I am sorry but Cell C has more complaints than good news. I am moving my business else where. Been with you for longer than 10 years and you just don't care, I did go to the news papers with this, NCC NCA and ICASA hopefully ICASA will discontinue you as service providers at all.
RM
Renier M's update27 Jan 2025, 19:36
Reviewer Update
Dear Cell C, this is to confirm that I have reported you to the necessary authorities since you did not email mey data validation and phone me back regarding the validation, as per telephonic conversation, also, as per telephonic conversation, high data usage like facebook apparantly that uses 2.8 gig for the week, so, then, where is the rest of the 37.2 gig gone to? Question that I am asking, you say that anytime data and night time data, night time data is supposed to kick in from 12 to 5am in the morning yet your system keeps on taking the anytime data first, so when is the night time data supposed to kick in then? That is daylight ******* as said, you are *******, again you shoft the blame to the customer in stating that I have high data usage with Facebook when as per telephonic conversation I am connected to WiFi fibre during the day and when I leave my house or my office then only I switch on my data, stil you just don't care what I said and yet you still shift the blame to me as customer that uses high data according to your system. I am sorry but Cell C has more complaints than good news. I am moving my business else where. Been with you for longer than 10 years and you just don't care, I did go to the news papers with this, NCC NCA and ICASA hopefully ICASA will discontinue you as service providers at all.
Cell C's replyOfficial
27 Jan 2025, 19:41We do apologize for the delay in receiving the Data Validation report, a follow-up has been sent to the consultant assigned to your query.
Rest assured that the matter is still under investigation and feedback will be provided as soon as possible.
Cell C | DA
Rest assured that the matter is still under investigation and feedback will be provided as soon as possible.
Cell C | DA
Cell C's reply27 Jan 2025, 19:41
Official
We do apologize for the delay in receiving the Data Validation report, a follow-up has been sent to the consultant assigned to your query.
Rest assured that the matter is still under investigation and feedback will be provided as soon as possible.
Cell C | DA
Rest assured that the matter is still under investigation and feedback will be provided as soon as possible.
Cell C | DA
RM
Renier M's updateReviewer Update
29 Jan 2025, 18:34Thanks Cell C for my data validation report, yet still nobody contacted me to discuss the discrepancies on it. There is so many double charges on there for my data. Or maybe I am reading it wrong or your system double charged me the exact same amount of data literally few seconds apart. Still awaiting your call to explain the high charge on my data and also why is my anytime data charged first after 12 am instead of night time data being charged after 12 am, in that case that the system is taking anytime data, then the question begs to to differ, why need night time data at all since anytime data gets billed first? ***?
RM
Renier M's update29 Jan 2025, 18:34
Reviewer Update
Thanks Cell C for my data validation report, yet still nobody contacted me to discuss the discrepancies on it. There is so many double charges on there for my data. Or maybe I am reading it wrong or your system double charged me the exact same amount of data literally few seconds apart. Still awaiting your call to explain the high charge on my data and also why is my anytime data charged first after 12 am instead of night time data being charged after 12 am, in that case that the system is taking anytime data, then the question begs to to differ, why need night time data at all since anytime data gets billed first? ***?
Cell C's replyOfficial
29 Jan 2025, 18:47Good day
A follow up has been sent to the consultant assigned to your query.
Do expect a call.
Cell C | DA
A follow up has been sent to the consultant assigned to your query.
Do expect a call.
Cell C | DA
Cell C's reply29 Jan 2025, 18:47
Official
Good day
A follow up has been sent to the consultant assigned to your query.
Do expect a call.
Cell C | DA
A follow up has been sent to the consultant assigned to your query.
Do expect a call.
Cell C | DA
RM
Renier M's updateReviewer Update
30 Jan 2025, 10:04Cell C above you rep**** that someone will be in contact with me, yet another empty promise, but hang on, here is one for you!!!
Past few days there are multiple customer on hellopeter that complaint about the same problem that I have. 80gig data gone in 7 tot 10 days but regardless, you still blaming the customer, so how many customers are you going to keep on blaming on the same and exactly the same problem? Don't you realize by now it is a system error or someone *****ing in that department? Can't you just wake the f.... Up and start caring for your customers. I loaded a 10gig Vodacom bundle on my other device, since you stole my data, I am forced to use my other device as my router, 10 gigs is lasting me just over 2 weeks now, same data usage, same Facebook browsing, same gaming, same everything as I use or used my Cell C data bundle, same connection speed, if not faster connection speed. But nonetheless you tell me that I have high data usage wich is shifting the blame again to me or to all your customers. I have multiple screen shots of multiple different customers with the same f.... Issue as I have. You better wake up and refund my data. I am still awaiting you call to explain your overcharge.
Past few days there are multiple customer on hellopeter that complaint about the same problem that I have. 80gig data gone in 7 tot 10 days but regardless, you still blaming the customer, so how many customers are you going to keep on blaming on the same and exactly the same problem? Don't you realize by now it is a system error or someone *****ing in that department? Can't you just wake the f.... Up and start caring for your customers. I loaded a 10gig Vodacom bundle on my other device, since you stole my data, I am forced to use my other device as my router, 10 gigs is lasting me just over 2 weeks now, same data usage, same Facebook browsing, same gaming, same everything as I use or used my Cell C data bundle, same connection speed, if not faster connection speed. But nonetheless you tell me that I have high data usage wich is shifting the blame again to me or to all your customers. I have multiple screen shots of multiple different customers with the same f.... Issue as I have. You better wake up and refund my data. I am still awaiting you call to explain your overcharge.
RM
Renier M's update30 Jan 2025, 10:04
Reviewer Update
Cell C above you rep**** that someone will be in contact with me, yet another empty promise, but hang on, here is one for you!!!
Past few days there are multiple customer on hellopeter that complaint about the same problem that I have. 80gig data gone in 7 tot 10 days but regardless, you still blaming the customer, so how many customers are you going to keep on blaming on the same and exactly the same problem? Don't you realize by now it is a system error or someone *****ing in that department? Can't you just wake the f.... Up and start caring for your customers. I loaded a 10gig Vodacom bundle on my other device, since you stole my data, I am forced to use my other device as my router, 10 gigs is lasting me just over 2 weeks now, same data usage, same Facebook browsing, same gaming, same everything as I use or used my Cell C data bundle, same connection speed, if not faster connection speed. But nonetheless you tell me that I have high data usage wich is shifting the blame again to me or to all your customers. I have multiple screen shots of multiple different customers with the same f.... Issue as I have. You better wake up and refund my data. I am still awaiting you call to explain your overcharge.
Past few days there are multiple customer on hellopeter that complaint about the same problem that I have. 80gig data gone in 7 tot 10 days but regardless, you still blaming the customer, so how many customers are you going to keep on blaming on the same and exactly the same problem? Don't you realize by now it is a system error or someone *****ing in that department? Can't you just wake the f.... Up and start caring for your customers. I loaded a 10gig Vodacom bundle on my other device, since you stole my data, I am forced to use my other device as my router, 10 gigs is lasting me just over 2 weeks now, same data usage, same Facebook browsing, same gaming, same everything as I use or used my Cell C data bundle, same connection speed, if not faster connection speed. But nonetheless you tell me that I have high data usage wich is shifting the blame again to me or to all your customers. I have multiple screen shots of multiple different customers with the same f.... Issue as I have. You better wake up and refund my data. I am still awaiting you call to explain your overcharge.
RM
Renier M's updateReviewer Update
30 Jan 2025, 12:25Dear Cell C
I hope you are really happy with your people working for you? Again, you shift the blame to your customer and not providing any service to you customer.
Call centre agent did phone me, blame me for data usage, yet there is thousands (35k) other complaints, so you shift the blame to 35k other customer and never take responsibility for you own mistakes. Blatantly lying and *****ing *********.i.n.g from your customers. *****. You will be reported at a company that deals with *****. Not refunding my data because the fault stays with your customers. Again, who do you think pays you as Cell C company, us, the customer pays you then from their your salaries get paid, so we as consumers are paying your salaries. First you *****ing, then lying then excuses then shift the blame to your customers. I think everyone, every single customer must cancel their services with you. Unacceptable service from you.
Good bye. You are losing customers due to the lack of compliance, competency and many more.
I will make sure and very sure that people must stop using you as service provider. Absolutely discusting how you treat your customer. Sies man
I hope you are really happy with your people working for you? Again, you shift the blame to your customer and not providing any service to you customer.
Call centre agent did phone me, blame me for data usage, yet there is thousands (35k) other complaints, so you shift the blame to 35k other customer and never take responsibility for you own mistakes. Blatantly lying and *****ing *********.i.n.g from your customers. *****. You will be reported at a company that deals with *****. Not refunding my data because the fault stays with your customers. Again, who do you think pays you as Cell C company, us, the customer pays you then from their your salaries get paid, so we as consumers are paying your salaries. First you *****ing, then lying then excuses then shift the blame to your customers. I think everyone, every single customer must cancel their services with you. Unacceptable service from you.
Good bye. You are losing customers due to the lack of compliance, competency and many more.
I will make sure and very sure that people must stop using you as service provider. Absolutely discusting how you treat your customer. Sies man
RM
Renier M's update30 Jan 2025, 12:25
Reviewer Update
Dear Cell C
I hope you are really happy with your people working for you? Again, you shift the blame to your customer and not providing any service to you customer.
Call centre agent did phone me, blame me for data usage, yet there is thousands (35k) other complaints, so you shift the blame to 35k other customer and never take responsibility for you own mistakes. Blatantly lying and *****ing *********.i.n.g from your customers. *****. You will be reported at a company that deals with *****. Not refunding my data because the fault stays with your customers. Again, who do you think pays you as Cell C company, us, the customer pays you then from their your salaries get paid, so we as consumers are paying your salaries. First you *****ing, then lying then excuses then shift the blame to your customers. I think everyone, every single customer must cancel their services with you. Unacceptable service from you.
Good bye. You are losing customers due to the lack of compliance, competency and many more.
I will make sure and very sure that people must stop using you as service provider. Absolutely discusting how you treat your customer. Sies man
I hope you are really happy with your people working for you? Again, you shift the blame to your customer and not providing any service to you customer.
Call centre agent did phone me, blame me for data usage, yet there is thousands (35k) other complaints, so you shift the blame to 35k other customer and never take responsibility for you own mistakes. Blatantly lying and *****ing *********.i.n.g from your customers. *****. You will be reported at a company that deals with *****. Not refunding my data because the fault stays with your customers. Again, who do you think pays you as Cell C company, us, the customer pays you then from their your salaries get paid, so we as consumers are paying your salaries. First you *****ing, then lying then excuses then shift the blame to your customers. I think everyone, every single customer must cancel their services with you. Unacceptable service from you.
Good bye. You are losing customers due to the lack of compliance, competency and many more.
I will make sure and very sure that people must stop using you as service provider. Absolutely discusting how you treat your customer. Sies man