DIDNT REDUCE MY LIMIT AS REQUESTED

My Details: Aneeq Abrahams, ***<br> Reference numbers given to me: ***, ***, ***, ***, ***<br> Good day,<br> <br> o I been calling ur call centre since the March trying to get my contract converted to a top - up and i've been ill advised on so many occasions its actually ******** to say the least. I want you to take the time to listen to all the calls that i received reference numbers for above and just listen to the contradicting information that has been shoved at me through this process. I was told on one occasion that the migration fee with cost R500 but today the migration was done and no fee was asked for. (no consistency)<br> o In March, around the 15th i used alot of data because i was travelling so i increased my limit a few times to accommodate my usage but in April around the 5th and 8th May i called in to reduce my limit which i think was R350 to R50 - PLEASE LISTEN TO THE CALLS TO CONFIRM - U WILL BE SHOCKED!!!When i saw the debit order go off at end of May for OVER R1000 , i immediately knew that someone didnt do their jobs in reducing my limit. When i ask your agents to sms reference numbers they say they cant, why dont we get SMS c