Did not get what I agreed upon - incorrect (half) data allocated to my account

I had a LTE data contract with Cell C and wanted to upgrade as we did not make it through the month with the data we had. We had a 20 gig day and 20 gig night data package.

I phoned the upgrades department who then informed me of a special promotion that they had. (40 gig day and 40 gig night for R499 per month). I opted for this option and was told to cancel my existing contract. Just cancelling the contract was not so easy as I was told by cancellations that I did not need to cancel and take out a new contract, I can simply upgrade. Then I phoned the upgrade people again and they said no, I can't upgrade in this particular case, I have to cancel. So, I paid the R750 cancellation fee.

We got our new sim card believing that we now have 40 gig day and 40 gig night. I downloaded the Cell C app only to realise that they allocated 20 gig day and 20 gig night data to us - this is exactly what we had. I have been trying to get Cell C to correct this ever since - it has been a week now since I noticed the mistake.

I've been sending e-mails to customer service and get the automated response with the incident number. I [phoned Cell C this morning to follow up on the incident only to hear that they can't trace that incident number. They logged a query for me and gave me a reference number - this is after being transferred between Departments 3 or 4 times - I also got cut off at least twice. Every time a new Department speaks to me I have to do the security check again. The last time I phoned back I was trying to explain my story to the retention Department and mysteriously got cut off again. I"m done phoning.

All I want is for someone to please give me the package that I signed up for. Please listen to the recordings in which you sold this special offer to me - I was not even aware of it until I phoned Cell C. I agreed and signed up for 40 gig day and 40 gig night data.

I now have the exact same package that I started out with - and for which I have paid a R750 cancellation fee. Ridiculous.

I'm tired of phoning Cell C and sending e-mails to follow up. I'm tired of getting cut off when I phone or when Cell C phones me. I'm tired of doing a security check 10 times because I'm transferred between Departments 10 times.

Can ONE person please phone me and resolve my issue. Please. You have all my details on the system and you have all the telephone recordings in which you sold the 40 gig day and 40 gig night package to me.

I was very happy with the Cell C service until I had to rely on them to help me. Very disappointing.