Did not correct as promise

Item: Cell C
Rating: 1
Author: Cornette N

June 2016 and July 2016 I complain about the data line that is billed incorrect Patrick Mputi of cell c come back to me said the data monthly subscription of the data line is R99-00 per month. He also give a solution Your data line will be billed R99-00 per month, which never happen I sent him an E-mail on the 1st of August he just ignore me I phone the call centre a month ago and still they ignore me Can they please after having this contract for nearly 10 month correct my data line and pay the money back they owe me THE WORST SERVICE AND CNTRACT EVER!!!!!!!!

Helpful (0)

Replies (3)

Cell C's replyOfficial

15 Sept 2016, 07:05

Thank you for posting to us.

We will ensure that this matter is sorted. Do expect communication from one of our team members during the course of the day.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Cell C's reply15 Sept 2016, 07:05

Official

Cell C's replyOfficial

16 Sept 2016, 07:15

Moses could not get hold of you on your contact numbers. However he sent an email advising you of this and requested for an alternative number where he can get hold you and assist.

Please respond to his email and he will gladly assist.

Regards

Cell C | PN

Cell C's reply16 Sept 2016, 07:15

Official

Moses could not get hold of you on your contact numbers. However he sent an email advising you of this and requested for an alternative number where he can get hold you and assist.

Please respond to his email and he will gladly assist.

Regards

Cell C | PN

Cell C's replyOfficial

19 Sept 2016, 15:16

Moses confirmed that he has contacted you and assisted with this matter.

Regards
Cell C | PN

Cell C's reply19 Sept 2016, 15:16

Official

Moses confirmed that he has contacted you and assisted with this matter.

Regards
Cell C | PN