VA
Valeasha A
1 reviews | Active since Oct 2013
10 Mar 2023, 12:47
DEVICE INSURANCE FOR OPPO A54S
I have been with Cell c since 2002, I upgraded last year to a Oppo A54S and requested Device insurance on the phone which I have been paying for the last 4 months
The phone fell out of my hand and I took in to the store like I was asked to BY THE CELL C INSURANCE CLAIMS DEPARTMENT *** to put in a claim for the device, while I was at the store the lady assisting me said that the device is connected to the IMEI number of the phone and checked it according to her record and we lodged the claim Reference ***...yesterday i got a message that i must call Cell C Repairs Call Centre on *** to accept or reject the quote. Your ref no is GPALB458743...NOW I am being told that the New Device that I put device insurance on for, isn't for the Oppo A54S but for the previous phone Samsung A11
I NEVER TOOK DEVICE INSURANCE OUT FOR THE SAMSUNG A11 ONLY FOR THE OPPO A54S
WHY WOULD I BE PAYING FOR DEVICE INSURANCE ON A PHONE THAT ISNT BEING USED....
I am disappointed in Cell C New Market mall as well as CELL C in general and i think i should change providers because i hardly have signal these days and they a bunch of ******
Helpful (0)
Replies (18)0
Replies (18)VA
Valeasha A's updateReviewer Update
10 Mar 2023, 13:03Cph2273 crystal black
Imei1 :***
Imei1 :***
VA
Valeasha A's update10 Mar 2023, 13:03
Reviewer Update
Cph2273 crystal black
Imei1 :***
Imei1 :***
VA
Valeasha A's updateReviewer Update
10 Mar 2023, 13:21I am so angry with Cell C new market mall, as well as Device Insurance
VA
Valeasha A's update10 Mar 2023, 13:21
Reviewer Update
I am so angry with Cell C new market mall, as well as Device Insurance
VA
Valeasha A's updateReviewer Update
10 Mar 2023, 13:21I want these repairs done as i need that phone
VA
Valeasha A's update10 Mar 2023, 13:21
Reviewer Update
I want these repairs done as i need that phone
VA
Valeasha A's updateReviewer Update
10 Mar 2023, 13:39I want a answer today, right now
VA
Valeasha A's update10 Mar 2023, 13:39
Reviewer Update
I want a answer today, right now
VA
Valeasha A's updateReviewer Update
10 Mar 2023, 13:46I have waited already a week for feedback from the Device insurance for my device that I was under impression was covered, the lady that assisted with the claim on Saturday still confirmed the IMEI number that "apparently" was covered
VA
Valeasha A's update10 Mar 2023, 13:46
Reviewer Update
I have waited already a week for feedback from the Device insurance for my device that I was under impression was covered, the lady that assisted with the claim on Saturday still confirmed the IMEI number that "apparently" was covered
VA
Valeasha A's updateReviewer Update
13 Mar 2023, 16:30Its Monday 16h29 and i havent received a call from Cell C Team or the New Market Mall Cell C
I want my phone fixed
I want my phone fixed
VA
Valeasha A's update13 Mar 2023, 16:30
Reviewer Update
Its Monday 16h29 and i havent received a call from Cell C Team or the New Market Mall Cell C
I want my phone fixed
I want my phone fixed
VA
Valeasha A's updateReviewer Update
14 Mar 2023, 12:58how much longer is this going to be delayed, on the box, it was still written by the lady that did my upgrade that the phone that your insurance has, is supposed to be covered
VA
Valeasha A's update14 Mar 2023, 12:58
Reviewer Update
how much longer is this going to be delayed, on the box, it was still written by the lady that did my upgrade that the phone that your insurance has, is supposed to be covered
VA
Valeasha A's updateReviewer Update
14 Mar 2023, 14:16I WOULD LIKE A ANSWER PLEASE CONCERNING MY ONGOING ISSUE, THE PHONE IS SITTING AT Cell C Repairs
VA
Valeasha A's update14 Mar 2023, 14:16
Reviewer Update
I WOULD LIKE A ANSWER PLEASE CONCERNING MY ONGOING ISSUE, THE PHONE IS SITTING AT Cell C Repairs
VA
Valeasha A's updateReviewer Update
16 Mar 2023, 09:11Good day, Please can i get a response concerning if my phone is going to be fixed or returned
VA
Valeasha A's update16 Mar 2023, 09:11
Reviewer Update
Good day, Please can i get a response concerning if my phone is going to be fixed or returned
VA
Valeasha A's updateReviewer Update
22 Mar 2023, 15:45Good day, someone from Cell c called me yesterday and said that the insurance should cover the phone because I pay for it every month and it shows on my statement and then said she will call me back today which they haven't, please can I have feedback urgently
VA
Valeasha A's update22 Mar 2023, 15:45
Reviewer Update
Good day, someone from Cell c called me yesterday and said that the insurance should cover the phone because I pay for it every month and it shows on my statement and then said she will call me back today which they haven't, please can I have feedback urgently
VA
Valeasha A's updateReviewer Update
24 Mar 2023, 14:49Hi, this is really taking far to long to resolve, please I want my phone fixed, I pay for a service, the quote is well in the means of the insurance I pay for, please get it fixed
VA
Valeasha A's update24 Mar 2023, 14:49
Reviewer Update
Hi, this is really taking far to long to resolve, please I want my phone fixed, I pay for a service, the quote is well in the means of the insurance I pay for, please get it fixed
VA
Valeasha A's updateReviewer Update
24 Mar 2023, 15:48Please read the original message, the review that started this chain, Insurance told me I don't have insurance
VA
Valeasha A's update24 Mar 2023, 15:48
Reviewer Update
Please read the original message, the review that started this chain, Insurance told me I don't have insurance
VA
Valeasha A's updateReviewer Update
28 Mar 2023, 08:38Good day, is there still no resolution, is cell c just waiting for me to forget that I have a phone in Cell c repairs that needs to be fixed, why am I paying for a service when I cant use it
VA
Valeasha A's update28 Mar 2023, 08:38
Reviewer Update
Good day, is there still no resolution, is cell c just waiting for me to forget that I have a phone in Cell c repairs that needs to be fixed, why am I paying for a service when I cant use it
VA
Valeasha A's updateReviewer Update
28 Mar 2023, 09:20Good day, as mentioned numerous times, i was not informed by the store to contact the insurance, I was under the impression they had done it in the store when I upgraded
VA
Valeasha A's update28 Mar 2023, 09:20
Reviewer Update
Good day, as mentioned numerous times, i was not informed by the store to contact the insurance, I was under the impression they had done it in the store when I upgraded
VA
Valeasha A's updateReviewer Update
28 Mar 2023, 09:21Cell C New Market Mall didn't explain correctly when I upgraded in September 2022, I was told that I must keep the box of the phone for insurance purposes, I dropped the phone and was told by Cell C insurance that I must go into the store which I did, completed a claim form, Got the message for the price for damages and called the Cell C Insurance to give them the total, JUST TO BE INFORMED THAT THE INSURANCE WASN'T UPDATED FOR THE NEW PHONE AND WAS STILL ACTIVATED ON THE OLD PHONE...
Now I am sitting with my finger up my hole with a three thousand seven hundred and eighty-two rand, ninety-seven cents quote with Cell C repairs and can't do anything about it.
I am so angry and so disappointed in the service received thus far, I don't even know what further to do.
Now I am sitting with my finger up my hole with a three thousand seven hundred and eighty-two rand, ninety-seven cents quote with Cell C repairs and can't do anything about it.
I am so angry and so disappointed in the service received thus far, I don't even know what further to do.
VA
Valeasha A's update28 Mar 2023, 09:21
Reviewer Update
Cell C New Market Mall didn't explain correctly when I upgraded in September 2022, I was told that I must keep the box of the phone for insurance purposes, I dropped the phone and was told by Cell C insurance that I must go into the store which I did, completed a claim form, Got the message for the price for damages and called the Cell C Insurance to give them the total, JUST TO BE INFORMED THAT THE INSURANCE WASN'T UPDATED FOR THE NEW PHONE AND WAS STILL ACTIVATED ON THE OLD PHONE...
Now I am sitting with my finger up my hole with a three thousand seven hundred and eighty-two rand, ninety-seven cents quote with Cell C repairs and can't do anything about it.
I am so angry and so disappointed in the service received thus far, I don't even know what further to do.
Now I am sitting with my finger up my hole with a three thousand seven hundred and eighty-two rand, ninety-seven cents quote with Cell C repairs and can't do anything about it.
I am so angry and so disappointed in the service received thus far, I don't even know what further to do.
VA
Valeasha A's updateReviewer Update
28 Mar 2023, 09:33Please note that as soon as these contracts are done, I will be closing my accounts with Cell C
VA
Valeasha A's update28 Mar 2023, 09:33
Reviewer Update
Please note that as soon as these contracts are done, I will be closing my accounts with Cell C
VA
Valeasha A's updateReviewer Update
28 Mar 2023, 10:01 Please note that as soon as these contracts are done, I will be closing my accounts with Cell C
VA
Valeasha A's update28 Mar 2023, 10:01
Reviewer Update
Please note that as soon as these contracts are done, I will be closing my accounts with Cell C
VA
Valeasha A's updateReviewer Update
28 Mar 2023, 10:35I will be closing zero six one three eight five two one four seven on the twenty eighth of june and zero six two seven nine six seven two seven six as soon as I have paid the balance
VA
Valeasha A's update28 Mar 2023, 10:35
Reviewer Update
I will be closing zero six one three eight five two one four seven on the twenty eighth of june and zero six two seven nine six seven two seven six as soon as I have paid the balance