ZM
Ziyanda M
1 reviews | Active since Oct 2021
20 Oct 2021, 09:07
Device insurance claim
It's been 4 months now waiting for my cellphone claim at CellC. I tried to call insurance company and they said my claim documents are incomplete. But the CellC consultant said to me that they sent all required documents.
Helpful (0)
Replies (8)0
Replies (8)
Cell C's replyOfficial
20 Oct 2021, 09:19Hi Ziyanda
Thank you for reaching out.
Were you advised which documents are you missing?
^NH
Thank you for reaching out.
Were you advised which documents are you missing?
^NH
Cell C's reply20 Oct 2021, 09:19
Official
Hi Ziyanda
Thank you for reaching out.
Were you advised which documents are you missing?
^NH
Thank you for reaching out.
Were you advised which documents are you missing?
^NH
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Ziyanda M's updateReviewer Update
20 Oct 2021, 09:23They said there's no time of the incident on my Affidavit
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Ziyanda M's update20 Oct 2021, 09:23
Reviewer Update
They said there's no time of the incident on my Affidavit
Cell C's replyOfficial
20 Oct 2021, 09:37Was that included on your affidavit ?
^NH
^NH
Cell C's reply20 Oct 2021, 09:37
Official
Was that included on your affidavit ?
^NH
^NH
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Ziyanda M's updateReviewer Update
20 Oct 2021, 09:57No and the police station doesn't allow me to make another Affidavit.
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Ziyanda M's update20 Oct 2021, 09:57
Reviewer Update
No and the police station doesn't allow me to make another Affidavit.
Cell C's replyOfficial
20 Oct 2021, 10:09You can always go to a different police station.
^NH
^NH
Cell C's reply20 Oct 2021, 10:09
Official
You can always go to a different police station.
^NH
^NH
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Ziyanda M's updateReviewer Update
20 Oct 2021, 11:04I don't understand, I need to go to the police station to make a new Affidavit or I can just include the time of the incident on the new Affidavit only and email it to you?
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Ziyanda M's update20 Oct 2021, 11:04
Reviewer Update
I don't understand, I need to go to the police station to make a new Affidavit or I can just include the time of the incident on the new Affidavit only and email it to you?
Cell C's replyOfficial
20 Oct 2021, 11:30We can not update the affidavit , we will need an updated one .
^NH
^NH
Cell C's reply20 Oct 2021, 11:30
Official
We can not update the affidavit , we will need an updated one .
^NH
^NH
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Ziyanda M's updateReviewer Update
28 Oct 2021, 16:57Updated Affidavit sent, but they told me that they are still processing my claim. I've been waiting for 4months already 😢
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Ziyanda M's update28 Oct 2021, 16:57
Reviewer Update
Updated Affidavit sent, but they told me that they are still processing my claim. I've been waiting for 4months already 😢