CJ
Chinize J
1 reviews | Active since Mar 2019
25 Apr 2021, 18:03
Device insurance cancellation
I cancelled my bill protection plan on the 4 March Two weeks ago I received my statement only to see that the agent cancelled my Device insurance as well. When I called to enquire they said they will request for a recording of the call. I call back 5 times in total and they still waiting on the recording. In the meantime my device is not insured
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Replies (3)0
Replies (3)CJ
Chinize J's updateReviewer Update
25 Apr 2021, 19:01To whom it may concern
Thank you for your reply,I would really appreciate a way forward.
Thank you for your reply,I would really appreciate a way forward.
CJ
Chinize J's update25 Apr 2021, 19:01
Reviewer Update
To whom it may concern
Thank you for your reply,I would really appreciate a way forward.
Thank you for your reply,I would really appreciate a way forward.
CJ
Chinize J's updateReviewer Update
04 May 2021, 13:39I called in to the device insurance department today twice.(4/5/2021)
To do a follow up,the agent needed a proof of subscriber agreement and my last statement,he said he will send me an email,he never did.
The second time I called back the agent put me on hold only for the call to be dropped
I'm really not happy with the service I'm receiving
Ticker ***
To do a follow up,the agent needed a proof of subscriber agreement and my last statement,he said he will send me an email,he never did.
The second time I called back the agent put me on hold only for the call to be dropped
I'm really not happy with the service I'm receiving
Ticker ***
CJ
Chinize J's update04 May 2021, 13:39
Reviewer Update
I called in to the device insurance department today twice.(4/5/2021)
To do a follow up,the agent needed a proof of subscriber agreement and my last statement,he said he will send me an email,he never did.
The second time I called back the agent put me on hold only for the call to be dropped
I'm really not happy with the service I'm receiving
Ticker ***
To do a follow up,the agent needed a proof of subscriber agreement and my last statement,he said he will send me an email,he never did.
The second time I called back the agent put me on hold only for the call to be dropped
I'm really not happy with the service I'm receiving
Ticker ***
Cell C's replyOfficial
04 May 2021, 14:14Hi Chinize
We are following up on the matter and will revert with feedback.
^MM
We are following up on the matter and will revert with feedback.
^MM
Cell C's reply04 May 2021, 14:14
Official
Hi Chinize
We are following up on the matter and will revert with feedback.
^MM
We are following up on the matter and will revert with feedback.
^MM