1 reviews | Active since Nov 2013
DEVICE CLEARLY DAMAGED BEYOND REPAIR
I went to Maponya mall to collect my phone from repairs again today. The guy helping me suggested I take the phone home with a flat battery which I refused &asked him to charge. An hour later I came back &the phone had charged to 6%. While he was re-installing apps, the phone died. I left it there for 30 minutes &when I came back it had charged 6% &the employee wasn't there so I decided to take it home. The phones dead yet again and won't charge, it's clearly damaged and at this point I'm at a loss!<br> As per the CPA I agreed to have the phone repaired, within the 6-month CPA warranty period, and it 'broke' again. Twice. I cannot accept another repair. By law, as the consumer, I either get a full refund or a replacement. Correct?
Thank you for posting to us.
One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Thank you for posting to us.
One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
