Device BB9720/Debt Review

Dear Cell C Management,

My experience being a member/ client of cell C for almost 10 years.

I was retrenced in the year May 2014, leaving me unemployed and without financial stability ever since, during this difficult I have always ensured that payment towards my accounts was paid, ensuring available funds in my bank account towards debit orders, however i was unsuccessful with one payment and sent countless emails to make arrangements to settle the debt, but was regardlessly with all loyalty and effort disregarded to do so. I took out an additional contract in September 2014 with a blackberry 9720, and with only a year into contract, the phone started giving problems and was in no working condition. I have on several occasions requested that the phone be collected in order to fix , as I was continue paying for a broken device, only to be told by one of the your agents that it's a common problem of that specific device, but not resolving the problem. yet the only option that was given to me was to first settle the arrears. This was/is extremely disheartened after the level of trust and faith invested in your network. To date I am unable to take out contracts and still sitting with a broken device and arrears needing to be paid for benefits of these devices not used due to mal function, so how can i be held liable for service or benefits paid for but not received. I also lost my number I had for 15 years as I ported from MTN over to cell c

My sincere request is that the arrears will be waved and that the device may be collected in order to restore my connection and clear my name.I paid both accounts but could not make use of data or benefits as these connections were closed.