DEVICE 1 YR OLD. CELLC TO REPLACE WITH REFURBISED

MY CELLPHONE IS ONLY A YEAR OLD, THIS WILL BE THE 3RD TIME I AM SENDING THIS DEVICE FOR REPLACEMENT! I SPOKE TO AN AGENT FROM THE CALL CENTRE WHO ADVISED IF MANAGER APPROVES THEY WILL GIVE ME A REFURBISHED DEVICE! THE INSTALLMENT I AM PAYING IS FOR A BRAND NEW PHONE NOT A REFURBISHED ONE! IN ADDITION FOR EACH 21 DAYS IT WENT FOR REPAIRS PAYMENT FOR THE PHONE WAS STILL DEDUCTED BUT THATS NOT NOTICED!<br> I WILL NOT ACCEPT A REFURBISHED DEVICE, HOW UNFAIR THIS IS TO ME AS A CONSUMER WHO HAS HELD THIS CONTRACT FOR YEARS. VERY DISSAPOINTING SERVICE, I WILL TAKE THIS TO THE OMBUDSMAN IF THIS ACT IS NOT IN ACCORDANCE TO THE CPA.