DETAILS STILL WRONG

I took out a contract from you guys this month, and was very happy with the help from cell c direct in applying and giving all my details, the day after I app**** and have been accepted I received a activation quote with totally the wrong address on the contract which made me a bit angry so I called cell c direct again and asked them to change it and send it back which they said they can only do once the contract has been activated, so this is exactly what I did and still nothing have been changed, I even submitted a ticket on your website with ref no: *** and it is now nearly a week and no one has rep**** to me or has gotten back to me. I want my address to be changed to the correct one, my DOB has to be changed to the correct one and I want my bills to be sent to me through email. I also got an sms that my bank account would be debited on the 15th we are today on the 20th and my account has still not been debited. Please sort this out ASAP. I also still do not have a copy of the contract with the correct details.