details not admended

I had contacted cellc enquiring on whether it can be possible to change method of payment, she told me yes I can and she advised me that it has been changed and I also stopped the debit order through my bank as well. I am currently unemployed and I am told that I have to pay an unpaid debit order fee of R70 meanwhile I stopped it. I am not happy about this at all and I have been with cellc for the past 3 years I have never paid this fee even if I have missed my debit orders, this was not conveyed to me at all. <br> I am not happy because when I spoke to some gentleman today he told me no notes were noted through that conversation.<br> <br> I would like a cellc representative to provide me with feedback on the matter.