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SK
Stepham K

1 reviews | Active since Apr 2024

22 Apr 2024, 15:29

Destroyed my credit score.

After multiple calls and emails Cellc has not resolved my issue with a prescribed account that has been prescribed for more than a year. No Support agent could help and after talking to the Cellc lawyers they informed me that Cellc accounts alone could fix this.

I have been very patient.

0
Replies (8)
SK
Stepham K's update20 Aug 2024, 10:49
Reviewer Update
Dear Cellc, you contacted me and sent me the wrong information. I am not happy. You are not following the law. I have already contacted the sheriff.
Cell C
Cell C's reply20 Aug 2024, 12:00
Official
Dear 

Thank you for contacting us. 

As per our record, prescription letter has been sent to you; it has an amount that customer is outstanding. Please advise if you have any other outstanding query. 

Regards
Cell C | NT
SK
Stepham K's update20 Aug 2024, 12:20
Reviewer Update
Please get someone at the cellc head office to contact me that can actually listen to me and understand my request.
This has been going back and forth for the last year with no resolve. I would love to give a better review and say this has been resolved. Thanks
Cell C
Cell C's reply20 Aug 2024, 12:35
Official
We sincerely apologize for the ongoing issues you’ve experienced. To ensure we escalate your concern to the appropriate team for immediate attention, could you please provide us with a brief description of your request? This will help us connect you with the right person who can address your concerns effectively.

Regards,
Cell C | GN
SK
Stepham K's update20 Aug 2024, 12:43
Reviewer Update
Alright, on my credit record there is a prescribed account ( account number *** ) that has been prescribed for years. No one until this point was able to remove it or assist in the removal of it. I was told to contact your lawyers I did and they have no record of it and the last I spoke to a cellc representative they gave me the same answer.
SK
Stepham K's update20 Aug 2024, 13:28
Reviewer Update
Please get someone to contact me. Same story. That account has prescribed!
SK
Stepham K's update29 Aug 2024, 10:02
Reviewer Update
After many phone calls and documents the problem has been resolved. Thanks to all who assist.
Cell C
Cell C's reply29 Aug 2024, 10:21
Official
Dear Stepham Kruger

Thank you for letting us know that the issue has been resolved. We’re glad to hear that everything is sorted out and appreciate your patience throughout the process. If you need any further assistance or have any other questions, feel free to reach out.

Thanks again for your feedback!

Regards,
Cell C | TM