DESPICABLE,********** SERVICE

;On 25th of July 2019 my cellphone was ****** from my handbag. As I was in the Galleria Mall in Amanzimtoti I went immediately to the CellC branch there where I had my contract to cancel my sim. This was done and I was sold a new sim to replace it. On the 27th , after work I went into the branch again with details of the case I had opened with the SAP. and was told an insurance claim would be done the following day. Three months later I again went to enquire about the claim and was told by an extremely rude young man that they had no record of my claim. i asked to see the manager and was told that would not be possible as she was too busy with admin work,(but not my claim). I pointed out that customers should be more important than admin work, which almost chased a potential customer away at the booth next to me, her majesty came out of her office with the paperwork, She told me a lie about the case being investigated and promise to contact me within 48 hours. To date she has never called me. Another month went by and this time I was assisted by a very competent gentleman who had the claim approved for me by the next day, All that was required was for me to pay an excess of R644.50, which I did. On November 29th I received a email from Csurance to tell me my new phone would be delivered to CellC Galleria within seven days. That was three months ago. Last week I contacted CellC customer service and was told it was not their problem, I must contact Csurance, which I did, After 2 days I received a mail apologizing for the inconvenience???? with a promise to investigate. Today, after another three days, they informed me that the model to replace my phone is not available. All this time I have been billed R800+ /month for no phone and no service and I am still paying insurance.I have to wonder if they thought they could do this to me for another seven months when my contract expires, i.e. bill me for a service they do not supply. the only word I have for it is theft and ***** . and I am now going to the consumer complaints commissioner and the insurance industry ombudsman, Failing this I will sue them privately. They seem to believe they are untouchable. Learn from me how bad their service can be and stay away from them. I work in a retail industry and I know what customer service should be, This is the most disgusting, despicable service I have ever seen. It is time there were consequences for people like this. I wish I could rate them negative stars.