Deprived of my Phone

<p>On 03/05/2017 I booked my phone for repair at Cell C Carlton Centre, thereafter i called CSurance with the hope that they'll inform me how much access was required but sadly their phones went unanswered for three weeks. Only until I send an email on 24/05/2017 that's when I got response.I made the payment on 26/05/2017 and on 30/05/2017 I called Cell C Repairs department to make a follow-up, only to find that my phone had been returned to the branch without informing me. On the same day I went to the branch to rebook the phone. I have contacted the Repairs department which they confirmed that they have loaded the quote already. I send CSurance an email requesting them to process the claim as the excess has already been paid. I haven't received any response from them yet and their phone are not answered which this is really frustrating me now. This has been a very lengthly and frustrating process i must say. I'm treated like I'm in arrears which I was a faithful customer who always paid monthly fees on time. Cell C Carlton Centre has informed me that there is nothing they can help, mind you, when i took that contract Cell C was the one who who said the insurance i can take is CSurance, but now they can't help? I'm never ever buying a phone from Cell C and I would never recommend anyone to take out a cell phone contract with Cell C. Currently I do not have a phone and borrowed from a friend, which it has been long now and need to return it. I can't use my data and minutes which I'm paying for as part of the contract. Cell C and CSurance, what do you expect me to use, are you expecting your monthly payment after such treatment? Please I need my phone back, please stop depriving me of my right to use a phone that I'm paying for.</p>