Depressed!!

I do not where to begin...but all I can say is I have never ever experienced such bad service in my life. Almost a month and my claim has not been finalized as yet.Every time you phone you hold for more than 45 minutes before you can speak to someone, eventually when you do manage to get through its like you starting the process all over again. You get told to hold for minutes in between your conversation. You can see the person does not have all the answers they only going to investigate...Like I have never ever been so frustrated in my life....I could go on and on....I just have a suggestion if anyone from the company is reading this, you should learn from other reputable insurance companies out there, Clients should not be the ones phoning you to follow up on claims, YOU as the insurer should be proactive enough and contact them to give updates etc,unless if they choose to, You should assign one consultant to a claim from beginning to end to avoid clients having to go through the same process over and over again. We could blame your staff but if you do not have a proper strategy then its not their fault. BUT I AM BEYOND FRUSTRATED.Everytime I think of C-Surance and my claim I literally get a heavy heart!!!