AP
Anthony P
1 reviews | Active since Mar 2013
11 Jan 2021, 12:16
Deplorable network coverage
I have been experiencing serious network connection issues with Cell C in Melville, Johannesburg. Most calls don't come through and go straight to voicemail and I have to try repeatedly to register my device on the Cell C network to even get a call out.
I've called the customer service line repeatedly, who then transfers me to the Technical Division. I've chatted to 2 people from Technical, done everything they've recommended, and I'm still having network issues (despite Cell C's coverage map saying I have LTE coverage).
I've done the recent data roaming settings change because of Cell C's changes to other network providers. This does not help either.
I've done a SIM swap, hoping this changes things - no success.
I tried calling Cell C Technical twice today, with altogether 45 minutes on the phone holding... the first time the signal dropped and the call ended. The second time, I was connected to Technical but nobody spoke or anything - so a dead call.
Your network coverage is not up to standard. I am missing important work calls, and am unable to dial out at my convenience due to the poor network. I have tried repeatedly to get a solution from your Customer Services and Technical departments. If you cannot provide a reliable network connection, then you must cancel my contract with no charges.
Helpful (0)
Replies (8)0
Replies (8)
Cell C's replyOfficial
11 Jan 2021, 12:56Good day
Thank you for reaching out to Cell C.
We have received your review regarding your network coverage.
Kindly note that we have initiated the Network Migration to enable our contract and broadband customers to roam on our partner network, Vodacom. This network migration has been made to increase our customer experience by improving their connectivity, delivering both quality and value.
Kindly manually activate "Data Roaming" under Settings on your device or router, reboot, and test again.
If the issue still persists, kindly send us a Private Reply with the number in question and full physical address and we will contact you to assist.
^NZ
Thank you for reaching out to Cell C.
We have received your review regarding your network coverage.
Kindly note that we have initiated the Network Migration to enable our contract and broadband customers to roam on our partner network, Vodacom. This network migration has been made to increase our customer experience by improving their connectivity, delivering both quality and value.
Kindly manually activate "Data Roaming" under Settings on your device or router, reboot, and test again.
If the issue still persists, kindly send us a Private Reply with the number in question and full physical address and we will contact you to assist.
^NZ
Best regards,
Cell C's reply11 Jan 2021, 12:56
Official
Good day
Thank you for reaching out to Cell C.
We have received your review regarding your network coverage.
Kindly note that we have initiated the Network Migration to enable our contract and broadband customers to roam on our partner network, Vodacom. This network migration has been made to increase our customer experience by improving their connectivity, delivering both quality and value.
Kindly manually activate "Data Roaming" under Settings on your device or router, reboot, and test again.
If the issue still persists, kindly send us a Private Reply with the number in question and full physical address and we will contact you to assist.
^NZ
Thank you for reaching out to Cell C.
We have received your review regarding your network coverage.
Kindly note that we have initiated the Network Migration to enable our contract and broadband customers to roam on our partner network, Vodacom. This network migration has been made to increase our customer experience by improving their connectivity, delivering both quality and value.
Kindly manually activate "Data Roaming" under Settings on your device or router, reboot, and test again.
If the issue still persists, kindly send us a Private Reply with the number in question and full physical address and we will contact you to assist.
^NZ
Best regards,
AP
Anthony P's updateReviewer Update
11 Jan 2021, 13:10Hi
I have done the change to the data roaming settings:
image.png 42.45 KB
I have also tried different options whether it be manually selecting a network or automatically selecting a network and still have the same problems. see screenshots below:
image.png 48.36 KBimage.png 48.51 KBimage.png 47.99 KBimage.png 58.11 KB
image.png 47.72 KB
My number is ***
I am using a Samsung Note 20 Ultra.
My address is 35 5th Avenue, Melville. I have checked your network coverage online and you supposedly have full coverage in this area, but this is not the case in reality.
I have tried to log network faults via your app, via your customer service centre and even went into a store yesterday to get a sim swap and get the settings checked. I don't know what else to do to get adequate network coverage.
Thank you
Anthony
I have done the change to the data roaming settings:
image.png 42.45 KB
I have also tried different options whether it be manually selecting a network or automatically selecting a network and still have the same problems. see screenshots below:
image.png 48.36 KBimage.png 48.51 KBimage.png 47.99 KBimage.png 58.11 KB
image.png 47.72 KB
My number is ***
I am using a Samsung Note 20 Ultra.
My address is 35 5th Avenue, Melville. I have checked your network coverage online and you supposedly have full coverage in this area, but this is not the case in reality.
I have tried to log network faults via your app, via your customer service centre and even went into a store yesterday to get a sim swap and get the settings checked. I don't know what else to do to get adequate network coverage.
Thank you
Anthony
AP
Anthony P's update11 Jan 2021, 13:10
Reviewer Update
Hi
I have done the change to the data roaming settings:
image.png 42.45 KB
I have also tried different options whether it be manually selecting a network or automatically selecting a network and still have the same problems. see screenshots below:
image.png 48.36 KBimage.png 48.51 KBimage.png 47.99 KBimage.png 58.11 KB
image.png 47.72 KB
My number is ***
I am using a Samsung Note 20 Ultra.
My address is 35 5th Avenue, Melville. I have checked your network coverage online and you supposedly have full coverage in this area, but this is not the case in reality.
I have tried to log network faults via your app, via your customer service centre and even went into a store yesterday to get a sim swap and get the settings checked. I don't know what else to do to get adequate network coverage.
Thank you
Anthony
I have done the change to the data roaming settings:
image.png 42.45 KB
I have also tried different options whether it be manually selecting a network or automatically selecting a network and still have the same problems. see screenshots below:
image.png 48.36 KBimage.png 48.51 KBimage.png 47.99 KBimage.png 58.11 KB
image.png 47.72 KB
My number is ***
I am using a Samsung Note 20 Ultra.
My address is 35 5th Avenue, Melville. I have checked your network coverage online and you supposedly have full coverage in this area, but this is not the case in reality.
I have tried to log network faults via your app, via your customer service centre and even went into a store yesterday to get a sim swap and get the settings checked. I don't know what else to do to get adequate network coverage.
Thank you
Anthony
AP
Anthony P's updateReviewer Update
11 Jan 2021, 13:12Hi
I have responded to your message privately with the required details and several screenshots of the problem. I have changed my settings as per Cell C's instructions, but I cannot get onto any other network and enjoy full network coverage, whatever the partner network agreements are.
So the problem persists.
Thanks
A
I have responded to your message privately with the required details and several screenshots of the problem. I have changed my settings as per Cell C's instructions, but I cannot get onto any other network and enjoy full network coverage, whatever the partner network agreements are.
So the problem persists.
Thanks
A
AP
Anthony P's update11 Jan 2021, 13:12
Reviewer Update
Hi
I have responded to your message privately with the required details and several screenshots of the problem. I have changed my settings as per Cell C's instructions, but I cannot get onto any other network and enjoy full network coverage, whatever the partner network agreements are.
So the problem persists.
Thanks
A
I have responded to your message privately with the required details and several screenshots of the problem. I have changed my settings as per Cell C's instructions, but I cannot get onto any other network and enjoy full network coverage, whatever the partner network agreements are.
So the problem persists.
Thanks
A
AP
Anthony P's updateReviewer Update
12 Jan 2021, 07:35Hi
Contact was received on my alternate contact number yesterday. I was busy with a work call and could not speak directly to the consultant. The consultant forwarded the following instructions via text message:
"Dear Cell C customer, Please follow the below steps to have network selected manually. Go to Menu, select Settings, Network Selection/More Network, Select Manual/mobile network, network operator, and First select Vodacom and once selected, go back same steps and select cell C. Please remember to switch your handset off and on."
I attempted to follow these instructions, with no success. On manual selection of the networks, Vodacom does come up, but I am unable to to get on to the Vodacom network. My mobile selection remains on Cell C.
I tried selecting and re-selecting, and turning the phone on and off, with no success. So the situation remains the same: I have only got access to the Cell C network, which is very limited, and am unable to roam in terms of your network partnerships, despite doing everything you have asked me to. I sometimes seem to connect to an "Unknown Network", but I only have emergency calls available.
This issue has been ongoing for over 3 weeks now. I have tried various avenues to resolve the issue, including Customer Services, Technical Services and logging a network issue via the Cell C app. If you cannot resolve this problem, I want to have this contract cancelled, as Cell C is not able to provide me with adequate network coverage which affects my work and personal communications adversely. I am also paying for a service that I do not receive as I have to conduct my communications via internet apps and other services. This is not acceptable.
Please advise on a way forward. I would be more than happy for one of your technicians to come out and test your network at home and to check the settings on the Samsung Note 20 Ultra.
Please see screenshots of the SIM connection information below.
Regards
Anthony
image.png 32.54 KB
image.png 38.4 KB
image.png 43.25 KB
image.png 41.64 KB
image.png 33 KB
Contact was received on my alternate contact number yesterday. I was busy with a work call and could not speak directly to the consultant. The consultant forwarded the following instructions via text message:
"Dear Cell C customer, Please follow the below steps to have network selected manually. Go to Menu, select Settings, Network Selection/More Network, Select Manual/mobile network, network operator, and First select Vodacom and once selected, go back same steps and select cell C. Please remember to switch your handset off and on."
I attempted to follow these instructions, with no success. On manual selection of the networks, Vodacom does come up, but I am unable to to get on to the Vodacom network. My mobile selection remains on Cell C.
I tried selecting and re-selecting, and turning the phone on and off, with no success. So the situation remains the same: I have only got access to the Cell C network, which is very limited, and am unable to roam in terms of your network partnerships, despite doing everything you have asked me to. I sometimes seem to connect to an "Unknown Network", but I only have emergency calls available.
This issue has been ongoing for over 3 weeks now. I have tried various avenues to resolve the issue, including Customer Services, Technical Services and logging a network issue via the Cell C app. If you cannot resolve this problem, I want to have this contract cancelled, as Cell C is not able to provide me with adequate network coverage which affects my work and personal communications adversely. I am also paying for a service that I do not receive as I have to conduct my communications via internet apps and other services. This is not acceptable.
Please advise on a way forward. I would be more than happy for one of your technicians to come out and test your network at home and to check the settings on the Samsung Note 20 Ultra.
Please see screenshots of the SIM connection information below.
Regards
Anthony
image.png 32.54 KB
image.png 38.4 KB
image.png 43.25 KB
image.png 41.64 KB
image.png 33 KB
AP
Anthony P's update12 Jan 2021, 07:35
Reviewer Update
Hi
Contact was received on my alternate contact number yesterday. I was busy with a work call and could not speak directly to the consultant. The consultant forwarded the following instructions via text message:
"Dear Cell C customer, Please follow the below steps to have network selected manually. Go to Menu, select Settings, Network Selection/More Network, Select Manual/mobile network, network operator, and First select Vodacom and once selected, go back same steps and select cell C. Please remember to switch your handset off and on."
I attempted to follow these instructions, with no success. On manual selection of the networks, Vodacom does come up, but I am unable to to get on to the Vodacom network. My mobile selection remains on Cell C.
I tried selecting and re-selecting, and turning the phone on and off, with no success. So the situation remains the same: I have only got access to the Cell C network, which is very limited, and am unable to roam in terms of your network partnerships, despite doing everything you have asked me to. I sometimes seem to connect to an "Unknown Network", but I only have emergency calls available.
This issue has been ongoing for over 3 weeks now. I have tried various avenues to resolve the issue, including Customer Services, Technical Services and logging a network issue via the Cell C app. If you cannot resolve this problem, I want to have this contract cancelled, as Cell C is not able to provide me with adequate network coverage which affects my work and personal communications adversely. I am also paying for a service that I do not receive as I have to conduct my communications via internet apps and other services. This is not acceptable.
Please advise on a way forward. I would be more than happy for one of your technicians to come out and test your network at home and to check the settings on the Samsung Note 20 Ultra.
Please see screenshots of the SIM connection information below.
Regards
Anthony
image.png 32.54 KB
image.png 38.4 KB
image.png 43.25 KB
image.png 41.64 KB
image.png 33 KB
Contact was received on my alternate contact number yesterday. I was busy with a work call and could not speak directly to the consultant. The consultant forwarded the following instructions via text message:
"Dear Cell C customer, Please follow the below steps to have network selected manually. Go to Menu, select Settings, Network Selection/More Network, Select Manual/mobile network, network operator, and First select Vodacom and once selected, go back same steps and select cell C. Please remember to switch your handset off and on."
I attempted to follow these instructions, with no success. On manual selection of the networks, Vodacom does come up, but I am unable to to get on to the Vodacom network. My mobile selection remains on Cell C.
I tried selecting and re-selecting, and turning the phone on and off, with no success. So the situation remains the same: I have only got access to the Cell C network, which is very limited, and am unable to roam in terms of your network partnerships, despite doing everything you have asked me to. I sometimes seem to connect to an "Unknown Network", but I only have emergency calls available.
This issue has been ongoing for over 3 weeks now. I have tried various avenues to resolve the issue, including Customer Services, Technical Services and logging a network issue via the Cell C app. If you cannot resolve this problem, I want to have this contract cancelled, as Cell C is not able to provide me with adequate network coverage which affects my work and personal communications adversely. I am also paying for a service that I do not receive as I have to conduct my communications via internet apps and other services. This is not acceptable.
Please advise on a way forward. I would be more than happy for one of your technicians to come out and test your network at home and to check the settings on the Samsung Note 20 Ultra.
Please see screenshots of the SIM connection information below.
Regards
Anthony
image.png 32.54 KB
image.png 38.4 KB
image.png 43.25 KB
image.png 41.64 KB
image.png 33 KB
Cell C's replyOfficial
12 Jan 2021, 07:46Good Morning Anthony
Thank you for getting back to us.
We will refer your feedback to our Team. We'll contact you for assistance.
^NZ
Thank you for getting back to us.
We will refer your feedback to our Team. We'll contact you for assistance.
^NZ
Best regards,
Cell C's reply12 Jan 2021, 07:46
Official
Good Morning Anthony
Thank you for getting back to us.
We will refer your feedback to our Team. We'll contact you for assistance.
^NZ
Thank you for getting back to us.
We will refer your feedback to our Team. We'll contact you for assistance.
^NZ
Best regards,
AP
Anthony P's updateReviewer Update
13 Jan 2021, 07:28Hi NZ
I'm still waiting for someone to get in touch, or to resolve this issue. Please advise on what's being done? I cannot operate like this indefinitely as my mobile connection is unreliable and erratic.
The services team has already utilised my alternate contact number, but here it is again: ***.
Regards
Anthony
I'm still waiting for someone to get in touch, or to resolve this issue. Please advise on what's being done? I cannot operate like this indefinitely as my mobile connection is unreliable and erratic.
The services team has already utilised my alternate contact number, but here it is again: ***.
Regards
Anthony
AP
Anthony P's update13 Jan 2021, 07:28
Reviewer Update
Hi NZ
I'm still waiting for someone to get in touch, or to resolve this issue. Please advise on what's being done? I cannot operate like this indefinitely as my mobile connection is unreliable and erratic.
The services team has already utilised my alternate contact number, but here it is again: ***.
Regards
Anthony
I'm still waiting for someone to get in touch, or to resolve this issue. Please advise on what's being done? I cannot operate like this indefinitely as my mobile connection is unreliable and erratic.
The services team has already utilised my alternate contact number, but here it is again: ***.
Regards
Anthony
AP
Anthony P's updateReviewer Update
15 Jan 2021, 14:54Hi
The issue appears to have been resolved. Thank you.
The issue appears to have been resolved. Thank you.
AP
Anthony P's update15 Jan 2021, 14:54
Reviewer Update
Hi
The issue appears to have been resolved. Thank you.
The issue appears to have been resolved. Thank you.
AP
Anthony P's updateReviewer Update
26 Jan 2021, 14:46Hi Cell C
So the issue was resolved for roughly 10 days, and we're right back to the same situation with poor network coverage. Calls being missed, unable to make calls, and when I can make calls they connection is very poor and often gets cut off.
When will you send out a technician to test the signal here and sort it out, cancel my contract with no penalties? This is unacceptable.
Regards
Anthony
So the issue was resolved for roughly 10 days, and we're right back to the same situation with poor network coverage. Calls being missed, unable to make calls, and when I can make calls they connection is very poor and often gets cut off.
When will you send out a technician to test the signal here and sort it out, cancel my contract with no penalties? This is unacceptable.
Regards
Anthony
AP
Anthony P's update26 Jan 2021, 14:46
Reviewer Update
Hi Cell C
So the issue was resolved for roughly 10 days, and we're right back to the same situation with poor network coverage. Calls being missed, unable to make calls, and when I can make calls they connection is very poor and often gets cut off.
When will you send out a technician to test the signal here and sort it out, cancel my contract with no penalties? This is unacceptable.
Regards
Anthony
So the issue was resolved for roughly 10 days, and we're right back to the same situation with poor network coverage. Calls being missed, unable to make calls, and when I can make calls they connection is very poor and often gets cut off.
When will you send out a technician to test the signal here and sort it out, cancel my contract with no penalties? This is unacceptable.
Regards
Anthony