1 reviews | Active since Oct 2016

08 Jun 2017, 16:53

Deplorable

<p>I had an account, I was accused of missusing data & had my contract terminated. I was handed over to Debt Collectors in order for Cell C to recoup their cost. After many arguments , I was placed on ITC & was order to pay the outstanding balance.</p> <p> </p> <p>I have being paying religiously for last year & not recived any communication from the Debt Collector or Cell C informing me about the status of my account , last week I called the Debt Collector to enquire & was informed that my account was not longer active. I called the customer service line to which the repsonse was , find out where your account is , miss a payment & your're history </p> <p> </p> <p>Cell C you have take n joy in destroying my life , now when I query , you can't help me, that's bad customer service.</p>

0
Replies (2)
Cell C
Cell C's reply09 Jun 2017, 07:22
Official

You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.

One of our consultants will contact you and assist with this matter.

Regards
Cell C | PN

Best regards,

Cell C
Cell C's reply09 Jun 2017, 11:47
Official

As communicated with Theodorah, she will liaise with our legal department for further assistance and revert with feedback.

Regards

Cell C | PN

Best regards,