JS
Jade S
1 reviews | Active since Feb 2012
17 Jul 2019, 13:25
Denied contract upgrade due to consultant incompetence
I am trying to upgrade my cell contract and because the one consultant gave me the wrong amount to pay on my account I am now being persecuted for not paying the right amount (which I have since settled) and am now being denied my upgrade. This is NOT ACCEPTABLE i have been with Cell c for about 10 years now. I demand that my contract be approved, its for the same value as my current contract so I dont see what the problem is.
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Cell C's replyOfficial
17 Jul 2019, 15:04Hi Jade
As per the feedback, provided on your first review this morning, you have another contract that was written off due to bad debt. This is about how you paid or handled your other contract.
We have to follow specific business rules when handling customer queries/requests.
Regards
Cell C | PN
As per the feedback, provided on your first review this morning, you have another contract that was written off due to bad debt. This is about how you paid or handled your other contract.
We have to follow specific business rules when handling customer queries/requests.
Regards
Cell C | PN
Cell C's reply17 Jul 2019, 15:04
Official
Hi Jade
As per the feedback, provided on your first review this morning, you have another contract that was written off due to bad debt. This is about how you paid or handled your other contract.
We have to follow specific business rules when handling customer queries/requests.
Regards
Cell C | PN
As per the feedback, provided on your first review this morning, you have another contract that was written off due to bad debt. This is about how you paid or handled your other contract.
We have to follow specific business rules when handling customer queries/requests.
Regards
Cell C | PN