1 reviews | Active since Aug 2018
Demeaning and Rude Customer Service Agent
I call into the customer service Centre to query an issue I was experiencing with my network.
The consultant was absolutely rude, raised her voice, was incapable of assisting. Now this for me was absolutely terrible! With my previous managerial positions in the call Centre environment, I would have issued a written warning on the spot!
Cell C need to train their staff appropriately! This was absolutely terrible!
Good morning Gaozar
It is disappointing to learn that the agent did not conduct herself in a professional manner and did not offer the service as expected.
This will be addressed with customer service management to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Good morning Gaozar
It is disappointing to learn that the agent did not conduct herself in a professional manner and did not offer the service as expected.
This will be addressed with customer service management to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Mpho has been in contact with you to assist with this matter. He apologized for the unsatisfactory service and advised on a way forward.
Regards
Cell C | PN
Mpho has been in contact with you to assist with this matter. He apologized for the unsatisfactory service and advised on a way forward.
Regards
Cell C | PN