DELIVERY SHAMBLES & FALSE SALES PITCH

On the 17th September an agent phoned me to offer me an upgrade, it was attractive and I accepted. I said I would collect the phone from the nearest CellC outlet however she assured me that a delivery via their courier service was easier and free unlike the CellC shops which charge for the service. I asked whether the delivery person could assist with changing sim cards etc and I was assured that he could. I gave her my new residential address and emailed it to her email on [Email Removed] and requested that delivery be after 4.30 any day. She assured me this would happen. The delivery went to my old address in the morning, I gave the delivery person my new address and confirmed after 4.30 but delivery went to my new address before 10 am the next day and the driver in a call to the courier service which I heard refused to deliver to my work which was nearby. I tried numerous times to call the courier service but received rude and inefficient service, I cannot get a reply from CellC sales and the couriers say they are not allowed to assist with setting up a new phone. No tracking number.Serious bad treatment and service delivery from CellC and totally unacceptable