Delivery... or Lack Thereof

On the 12th of April I contacted the cellc call centre to process an early upgrade as Am due for an upgrade in may, I explained to them that my phone had been ******, and that I am using a phone which I have borrowed from a friend. The application had been approved, and delivery as promised should have been 3-7 working days. I called yesterday to enquire why I had not yet recieved my device as yet, and was told that it was still at the warehouse in Johannesburg , awaiting collection from the courier, and that they cannot confirm delivery date until the courier picks it up, which would have been done by the end of yesterday, so I should call in again the next day and they would be able to provide me with a parcel tracking number so they can speed up the delivery. So I call Cellc Direct today to enquire about this, and got transferred to 6 different people each saying a different story, Gist of which, No phone today or anytime soon as now they are waiting for stock to arrive from overseas, Surely if that is the case you should have the decency to notify their customers , or make an alternative arrangement as some of the stores stock of the phone?

Really not happy with the service recieved , Im even regretting taking the Upgrade, may be better of changing my service provider.