delivery address not taken correctly

Good day I am really upset with incompetence displayed by your upgrade staff/ call centre after speaking to a girl who seemed like she was busy doing something else while assisting me because I had to tell her she didn't take my delivery address down as well as going through the whole upgrade without telling me how much it would be per month they still have my goods delivered to the incorrect address. I told the girl on the 12/08/2015 to have it delivered to my home address on 14/08/2015 the driver calls me to say he is at my work. I then called 084145 tell them I am on leave to deliver to my home again I given them the address only to be called today to be told that they have my address down as somewhere in retreat which is nowhere near to where I stay so now I have to wait an extra day to get my goods because of your staff's in competency I'm not happy by the service not at all.