MM
Malwandla M

1 reviews | Active since Aug 2016

15 Sept 2016, 14:17

deliver my phone

<p>This is my third time posting on hellopeter. My issue never makes it past the escalations department. Nobody ever calls me back. An incorrect device was delivered to me and i sent it back, it has now been more than a month since I took it back. I need a phone now, all I have is a sim card. All I have been able to do with that sim card is call and complain about not having a phone. This is poor service at its best. Now i am going to pay for a phone that i dont have, and airtime that i used to call cell c for their poor service. If there is an option to cancel this contract please get back to me about it. I am nolonger happy considering what you have put me through.</p>

0
Replies (3)
Cell C
Cell C's reply15 Sept 2016, 14:41
Official

Thank you for posting to us.

We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.

Regards
Cell C | PN

Cell C
Cell C's reply16 Sept 2016, 08:48
Official

Palesa has been in contact with you to assist and advise on a way forward regarding this matter.

Regards
Cell C | PN

MM
Malwandla M's update16 Sept 2016, 09:31
Reviewer Update

Thank you Palesa Nhlapo for helping me resolve all of this. I am free