Deliberately Extending the cancelation date,

I Contacted the call centre in the previous month and advised them that i would not be renewing my contract, but would like to go on to a pre paid option.<br> <br> On the Monday i sent the retentions department my cancellation request, to confirm what i had told the call centre on the Saturday and provided them with the call reference number.<br> <br> Today i received an SMS stating that my contract will be cancelled. I immediately called the retentions department and was informed that they will be deducting the full R500 contract amount at the end of the month, as i only informed them on the fourth.<br> <br> I will also loose all minutes i have accumulated and all the DATA i have. I find this absolutely disgusting. I have paid for this air time and data and will still be staying on with Cell C as a pre-paid customer and therefore don't see why i should loose it.<br> <br> I have been a cell C customer for almost 10 years and can honestly say they are the worst of the Top three service providers. The other three contracts i have, have not caused me a fraction of the issues i have experienced with Cell C.<br> <br> Your operators are poorly trained and do not know your products.<br> <br> CEO - PLEASE PLEASE CALL ME!<br> <br>