TN
Takalani N
1 reviews | Active since Mar 2012
05 Nov 2015, 16:10
Deliberate mis-selling to get customers
I received a call from an agent based in cape town regarding my upgrade. We eventually concluded a contract for R329pm for my package which she repeated over 3 times (calls recorded). when I received the confirmation via email minutes later, it reflected R428. This to me is ***** on the part of the company i.e. sneaking in a different amount hoping the customer will not read the contract.<br> when I complain at their call centre I was told they will cancel the upgrade. We concluded the contract at the initial amount and they cannot just change like that.
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Replies (1)Cell C's replyOfficial
06 Nov 2015, 07:07Hello Taki3298,
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Cell C's reply06 Nov 2015, 07:07
Official
Hello Taki3298,
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
