DELAYS IN RESOLVING PROBLEMS

Cell C phoned me as my 2 year contract was ending. I had been a cellc customer for many years. The consultant offered me an upgrade a Samsung phone which interested me and then I waited and waited for the phone to arrive.Finally it arrived at my work place and the courier guy asked for my I/D and proof of residence which i produced. The address that was typed on the document was incomplete and did not match my i/d detail and so the courier driver took the phone away. This I felt was needless and a waste of my time and wasted phonecalls and so I asked cellc to reverse the upgrade as I was not happy with the service that i received. They told me that the reversal will take 48 working hours. 2 weeks have passed and this has not been done. I have phoned enquiring about the progress and was told that the problem was escalated to the proper department and I am still waiting. To me some cellc employees are ***********. Lazarus Naidoo