Delayed Cell C

Cell c online is supposed to be quick easy and fast (so I thought).

More than 2 weeks ago I decided to get my new device via Cell C’s online portal, which went fine I clicked on the call me option on their website and the very next day an agent was on the phone with me.

We went through the contract for a Huawei P40 Lite and everything was smooth sailing. I then got the sms that everything was approved.

Now I’m sitting here more than 2 weeks later still waiting for delivery of my device. All because they do not have stock of the screen protector the device comes with.

Why was this not told me at the very beginning and I could’ve have then said no leave it I’ll go in store instead. To make a customer wait for more than 2 weeks is ridiculous.

I suggested they deliver the device in the meantime and then the screen protector when it is available and I was told no they cannot do that.

I said then keep the protector and I was told that I’ll still be charged for it. What BS is that!! And everytime I spoke to an agent I was told I’d receive feedback and every time I had to call myself to query what’s happening.

Please get your house in order and sort this nonsense out. Or cancel my contract and I’ll go elsewhere.