DELAY IN CANCELLING MY FIBRE

I sent an email on 21/02/23 requesting for my fibre to be cancelled, within few minutes I received a call from Confidence to find out the reasons why I am cancelling. She then sent me confirmation that my Fibre will be cancelled on 31/03/23. On 14/03/23 I sent another email to make "SURE" that my fibre will indeed be cancelled on 31/03/23 and I was reassured that my Fibre will be cancelled. On 1 April 2023 I still had fibre connectivity. I contacted Cellc and spoke to a consultant and she told me my fibre has been cancelled. However, its 3/04/2023 and I still have fibre connectivity from Cellc. My new ISP is waiting to install my new line and Cellc is delaying the process.

Kindly attend to cancelling this line immediately and furthermore I am not prepared to pay another cent to Cellc for their failure to heed to my request.