De*****ing customers by giving ridiculous bills

<p>In November 2016, I was contacted by cell c's telesales agents wanting to sellme a data contract of 2 G day and 2 G night express for R 120. I was adamant to the lady that I am not taking the contract due to the ***** involved with these type of contract, as my colleague was recently billed thousands due to the salesperson that failed to inform him that if his data/ airtime is finished he is then charged the rate per minute. The salesperson assured me that they will cap my data at the 2 G's day and 2 G's night and that I wont pay a cent extra. Hesitantly I decided to take the deal, because of the consensus reached with the sales individual that my data usage be capped at R 120.00 Consequently the delivered my rooter and the next day a charge of R 59.00 went off my account, which I was never informed about. This was stil ok as I thought that it's logical for me to pay for the rooter that I received, although the *********** sales person never disclosed this in our conversation. As I took my contract in the middle of November she told me that they would charge me a pro rata for the data that I will use, I accept this as I knew that I have never in my life, as a data user used more 2 G's data in 2 weeks/ 3 weeks, and then I will be billed the R 120 on the follwing months. On the 31 st of December 2016 my account was debited with R 605.00 for data. I was furious, got on the phone with cell c and asked them why this was the case they gave me a bull**** story of I used more data than the 2 G's on my contract and my account was capped at R605.00. I have never used R 605.00 in my entire life and if I knew that cell c is making money out of de*****ing and lying to customers just to keep their sinking boat affloat I would've never agreed to the contract. I lodged an investigation with cell c, they said they would listen to the recording and will come back to me ( Ref ********** 862) a lady found me late Jan 2017 said she is changing my account to top up , but couldn't provide me with any answers about the investigation. On the 9th of Feb they blocked my account for arrears payments, I immediately phoned the call centre and told the lady my problem and was put through through to the contracts department I spoke to PHEONA and she says that my case was investigated that's why I was changed to a Top up contract, I told her I am disputing the overcharge on my account and she added that to my complaint and provided me with a new ref ( ********** 376). She said that a consultant would phone me back the next day, it's been 4 days and I haven't received a call. It's clear that cell c is dysfunctional and that they are master minds at cheating people out of their money. Their sales people are *********** and unqualified and have no morals to be lying to customer in such a manner. I am going to the newspapers with Cell C, and will take them to my lawyers if they don't remove these arrears from my name. It is sickening how far the service providers would go just to make an extra buck after they have failed to introduced innovative products that speaks to the consumers, instead they CELL C infinged my consumers right and want to de***** me of my money. During the Sona the president made mention of the ridiculous data prices and I strongly feel that Cell C together with others will be exposed for the ******* that they are and put out of business.</p>