Definitely not Customer-first!

I have had the worst customer care experience at Cell C. I called 084135 at about 9am to query that I could not make payment of R338.99 on my dashboard and that an amount of -R1028 was instead reflecting, which did not allow me the transaction of R338.99. A gentleman took the first call, confirmed that on his system it showed that I was due to pay R338.99 and then transferred me to another department where a lady responded. I tried to explain my query to her. She was more interested in giving me an explanation which did not resolve my issue, and when I tried explaining to her that what she was explaining was unrelated to my query, she slammed the phone in my ear and that was the end of it. I called the number again a gentleman picked up and when I started talking, the call was cut again. I resorted to sending an email to Cell C and up to now, there has been no reply. Just after 11h00, I called the number again. Nanake took the call and then transferred me to Nobuhle, who in turn transferred me to another department. The automated voice then said there was no one to respond to my query at that time. A further query is that I cancelled my contract which expired end of February 2023, but I have still been billed and the account that I used for debitorders is still being debited, incurring extra costs for me as no provision has been made for deductions. I still do not get their attention to fix the matter. Right now they have again allocated airtime and data as well as an amount of R1028, which is payable on 30 September 2023. This is so ridiculous.